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  1. #1
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    Vista SP2 - BSOD using touchpad after USB connect

    I have a Dell Inspiron 1720, running Vista SP2.

    The PC runs great execept for two nasty anomolies.

    If one plugs in a NOOK via the USB port, it is usually detected.
    HOWEVER, if you the just touch/tap the touchpad, VISTA crashes with a BSOD. (sorry, I have been unable to catch the codes!)

    If one plugs in an external USB cordless mouse, all is well, all is fine.
    That is unless you touch the touchpad....

    This all started after a MB replacement and keyboard replacement.

    In addition, another anomoly is that the DELL MEDIA DIRECT will fire up at random, usually a few times after startup.

    DELL has attempted to blame this all on software / user configuraiton. HOWEVER, due to a hard drive failure, the entire PC was rebuilt from DELL CD's. Problem persisted!

    Any ideas on what I can ask Dell to do, to prove they have a hardware problem?

    THANKS.

    (I am also posting a similar item about Dell Media Direct)

  2. #2
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    Do you have the most current drivers from Dell?

    Joe

  3. #3
    New Lounger
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    Quote Originally Posted by joeperez View Post
    Do you have the most current drivers from Dell?

    Joe
    YES What I recently did was..
    A) Hard Drive was replaced
    B) hard drive had a 'current' disk image from Dell
    C) Compared against the current drivers disk supplied
    D) Compared against the website

    This appears to be a hardware problem, since all software was replaced, and problem persisted!

  4. #4
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    Have you checked the event logs?

    Joe

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