Win 7 x64 Office 2010 32-bit. This should be simple, but I can't seem to delete the existing and get a clean Normal.dotm. I have a few add-ins and lots of tweaks, all of which can be redone (although I'm scratching my head over my full-version Acrobat), but I would love an easy answer. Location is User - AppData - Roaming - Microsoft - Templates. I would be happy to uninstall Word and reinstall if I thought it would do any good.