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  1. #1
    New Lounger
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    Open Apps on Win7 machine crash on remote login

    We (my work group) just got new Dell 3500 desktops. We routinely work from home and are remotely logging into our desktops. We have worked thru the access issues and can get to the computer at the desk, but if there are any applications open on the Win7 machine they all crash. Once they're closed we can open them again and carry on, but it would be nice to have them stay open and not crash.

  2. #2
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    What software are you using to login? Perhaps it is configured to terminate the current session.


    Joe

  3. #3
    New Lounger
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    Using remote desktop. It doesn't terminate the session. It only causes any open applications/windows to crash, but the session stays there and we can re-open the windows/apps.

  4. #4
    Super Moderator jwitalka's Avatar
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    Try using Logmein or Team Viewer .

    Jerry

  5. #5
    New Lounger
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    Jerry, thanks! unfortunately my company keeps close tabs on the software we are allowed to use and so far only Remote Desktop Connection (within the building and firewall) and RDP (from home through the firewall) are the two sanctioned apps.

  6. #6
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    Have you checked the event logs on the target systems?

    Joe

  7. #7
    New Lounger
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    I would if I knew what I was looking for.

  8. #8
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    Look in the Application & System logs for errors & warnings around the time you login to the PC.

    Joe

  9. #9
    New Lounger
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    messages that might occurred around the time i tried this:
    1) in WER-Diagnostics: possible heap corruption detected (exception code 3221225477). Initiating further diagnostics.
    2) in Program-Telemetry: compatibility fi applied to C:\Program Files\Microsoft Office\OFFICE11\WINWORD>EXE. Fix information: Microsoft Office, {e1eae6ac-c819-4717-bed4-495c0b47dd90}, 0x10101
    3) in Fault-Tolerant-Heap-Operational: The Fault Tolerant Heap service started.

    that's pretty much it. ;(

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