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  1. #1
    New Lounger
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    Seagate External Drive not recognised

    Hi all,
    I have a Seagate Expansion External Drive 1TB.

    When I plug it in I get the following:
    "USB Device Not Recognised. One of the USB devices attached to this computer has malfunctioned & Windows does not recognise it. For assistance in solving this problem click here."

    Clicking produces a table with 'malfunctioning USB device' highlighted. No solution.

    Seagate advise checking the power & USB cables. These are obviously working OK for the computer to 'recognise' that the USB device is not recognised.

    When I connect the drive to my wife's laptop it works perfectly OK.

    I cannot try any of the other solutions advised in other threads as the drive does not show up in Device Manager etc.

    Any advice or solution will be much appreciated.
    BTW computer is running XP Home SP3
    Thanks

  2. #2
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    Have you tried different USB ports? Do other USB devices work properly?

    Joe

  3. #3
    5 Star Lounger
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    I've seen this with XP more times than I care to remember. You can do the commands to Show Hidden Devices, delete them, etc. Its a pain but it usually works. More often than not though, and a lot easier, is to simply disconnect the power cord from the PC for 30 minutes. If its a laptop, remove the battery also. If I recall, it has something to do with loaded capacitors that need to completely discharge.
    Chuck

  4. #4
    New Lounger
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    Hi Joe,
    apologies for the delay in responding.
    Thanks for your input. together with the advice from Doc Brown the problem has been resolved. USB slots on the back of my computer seem to work better than those on the front.
    Thanks again.

  5. #5
    New Lounger
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    Hi Doc,
    apologies for the delay in thanking you and Joe for the advice.
    Diconnecting for 30 secs seems to have helped. Also I found the USB slots on the back of the computer seemed to work better. Maybe there's more power there, or they have had less use.
    Thanks again

  6. #6
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    On some machines, especially older ones, the front USB ports have been problematic. If that is the case having to use the rear ports is OK but somewhat inconvenient.

    Glad you have it resolved though. Thanks for posting back.

    Joe

  7. #7
    Super Moderator jwitalka's Avatar
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    If you do use a rear USB port, you can make it a little more convienient by buying a USB extension cable (male to female) .
    Jerry

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