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  1. #1
    2 Star Lounger
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    Susan,

    I did not see KB2505438 on your chart although I updated before I read your column. I installed it and KB2479943 as well as KB 890830 and 3 updates for Office 2010. Since then every time I reboot to Windows 7 (Ultimate) 64-bit the driver for all but 2 of my USB ports fails to load. The ports show as faulty in Device Manager. Microsoft FixIt Hardware Module installs the driver fixing the ports until I reboot even if I boot into Safe Mode. My second internal drive runs Windows 7 32-bit and there's no USB problem if I reboot to that drive after running FixIt. Note that when I plug a thumb drive into the faulty ports it lights up briefly but the system does not recognize it as being present.

    Any suggestions? Tell Microsoft?

    Dell XPS400 Pentium D 4GB RAM

    Norman Castel

  2. #2
    Administrator
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    I move this to a thread in the Windows 7 forum. More members hang out there that can help.

    Joe
    Last edited by JoeP517; 2011-03-11 at 16:19.

  3. #3
    Super Moderator jwitalka's Avatar
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    Try uninstalling your USB controllers and then reboot to have Windows reinstall them. Also, go to Dell's support site to insure you have the latest chipset drivers.

    Jerry

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