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  1. #1
    Lounger
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    Exclamation manually installing update failed (cant install automatically)

    Hi

    I have following config:

    Windows XP SP3
    P3/550 MHz
    128 MB RAM
    All Visual Themes off to make it comfortable with low RAM

    Our computers use LAN, but remain seperate from Internet as per organization policy.

    I use WSUS-Offline-Updater to keep my PC up to date, and installed many updates previously.

    But now problems occurred for following updates on Mar 16, 2011

    windowsxp-kb2419632-x86-enu
    windowsxp-kb2476687-x86-enu
    windowsxp-kb2478960-x86-enu
    windowsxp-kb2479628-x86-enu
    windowsxp-kb2478971-x86-enu
    windowsxp-kb2393802-x86-enu
    windowsxp-kb2485376-x86-enu
    ie8-windowsxp-kb2482017-x86-enu
    windowsxp-kb2483185-x86-enu
    windowsxp-kb2479943-x86-enu
    windowsxp-kb2483614-x86-enu

    Problems are that for all files it says (e.g.):

    An error occured while copying file csrsvr.dll
    Cannot copy file to destination directory
    Click Retry to retry the operation click Cancel to

    (yes last line is incomplete)

    Note that this is not problem of "WSUS Offline Updater" as I tried to install all these updates manually, and the same thing happens.

    Retry doesn't help. Cancelling operation asks if to continue with skipping this file,
    continueing doesn't help as it says the same thing for next file, cancellation makes another un-installation log file.

    Log file (e.g. KB2476687.log) says (apart for many other things):
    31.735: DoInstllation: UpdSpCommitFileQueue for FileQueue failed: 0x4c7

    Un-inst log file (e.g. KB2476687Uninst.log) says:
    1.503: CopyError: 3758096947 C:\WINDOWS\$NtUninstallKB2476687$\csrsrv.dll
    1.563: DoUninstall: UpdSpCommitFileQueue failed: 0x3e3
    1.563: WinMain: DoUninstall failed

    It seems that all of the incomplete un-installations remains as such, which might give problems some-time in future!? None yet occurred though (except once just after the first reboot)

    Any help?
    TIA
    [hr]
    Kamran (کامران)
    Islamabad, Pakistan

  2. #2
    New Lounger
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    First off if you can, install some more ram,if possible, at a guess your machine is running slowly. Also check and see how much free space you have on " C " drive or your main drive.
    Can you download the updates to your desktop? if so do so. Call the folder Updates, or something you can remember where they are.
    Now reboot xp into running in " Safe mode", now DONT connect to internet, but trying installing the updates in safe mode.

    gl and let me know how you go! Oz

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