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  1. #1
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    Windows Explorer Strange Behaviour

    I have a folder on an external drive, which has the NTFS file structure,which opens with no problem with Windows Explorer. (The folder contains mostly .avi files).I have backed up the drive with a program called Oops!Backup, with which I can open any other folder with Explorer without problem, and I also have the folder in question backed up with a Windows System Image.However, if I try to open the folder from either the Oops backup location, or from the mounted System Image, Windows Explorer shows the folder contents for a split second and then crashes.

    Can anyone explain this behaviour, and tell me how to solve the problem?

    Advice would be appreciated.

    Thanks and regards,
    Roy

  2. #2
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    Have you checked the event log for any additional information on the crash?

    Joe

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    Hello Joe,

    The detais in the friendly view of the event log are:
    Explorer.EXE
    6.1.7601.17514
    4ce796f3
    unknown
    0.0.0.0
    00000000
    c0000005
    00000000
    644
    01cbe9eee5aa9f66
    C:\Windows\Explorer.EXE
    unknown
    02d5b214-561a-11e0-af78-001966440459

    This doesn't mean a thing to me.Does it to you?

    Please advise.

    Thanks and regards,Roy

  4. #4
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    Are you running 32-bit or 64-bit Windows?

    Joe

  5. #5
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    Joe,

    Ihave Win 7 Pro 32 bit.

    Roy

  6. #6
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    I suspect that perhaps Oops!Backup (or some other software) has installed a file viewer/previewer into Explorer and that is what is crashing. One way to see what is installed into Explorer is to run autoruns from sysyinternals (http://technet.microsoft.com/en-us/s...rnals/bb963902); it will let you uncheck and installed Explorer extensions - look on the "Explorer" tab in autoruns for anything that did not come from Microsoft and uncheck it. Then reboot and try to access the files again.

    I just noticed that you said "mounted System Image". Does Oops!Backup provide a mechanism to mount a backup image as a disk? If so, then the driver that Ooops!Backup provides is at fault. You need to let the developers know so that they can fix the issue.

  7. #7
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    Hello cafed00d,

    The mounted system image I referred to was mounted from an image created with Win 7, using the option in Disk Management.(Oops!Backup does not provide a mechanism to mount a backup image as a disk).

    After trying other methods to solve the Windows Explorer problem I finally found the cause of the crashes.I had installed the latest version of K-Lite Codec Pack, which provides every type of codec imaginable for playing media files. When installing previous versions I went through various configuration screens, but when I updated to the latest version I just accepted the default installation.This included an option to use the DivX H.264 decoder, which I understand can cause problems with any Windows version, and Microsoft have not yet sorted this out. As soon as I unchecked the H.264 option Windows Explorer worked normally again with the folder in question, which included a number of DivX files.

    I hope other members who have or are thinking of using the K-Lite Codec Pack find the above useful.

    Regards,Roy

  8. #8
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    Nice detective work. Glad you got it resolved. Thanks for posting your solution.

    Joe

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