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    Question Trusteer Rapport security software

    Bank of America is recommending installation of Trusteer Rapport security software, downloaded from the BofA site. Apparently other banks are also doing this. Any experience with this software? Conflicts with Microsoft Security Essentials? Additional security provided? Problems? Recommendations?

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    Super Moderator CLiNT's Avatar
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    Good question.
    Found a FAQ here, it looks as if is specific to online dealings and not a replacement for an AV/AM.
    If your bank is offering it for free, I'd check it out. But like any form of extra security software I would advise you to make
    a system image prior to installing if that is what you ultimately decide to do.

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    Super Moderator BATcher's Avatar
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    Over in the UK there seem to be opinions that this product is no substitute for a decent Internet Security Suite, and has all the unnecessary resource utilisation that Norton or McAfee had a few years ago.
    BATcher

    Time prevents everything happening all at once...

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    Quote Originally Posted by jyingling View Post
    Bank of America is recommending installation of Trusteer Rapport security software, downloaded from the BofA site. Apparently other banks are also doing this. Any experience with this software? Conflicts with Microsoft Security Essentials? Additional security provided? Problems? Recommendations?
    Hi jyingling, welcome to the lounge.
    In the UK, Royal Bank of Scotland offered it to me and would'nt touch it with a barge pole. Its main function is to protect you when logging into your bank site, and may do so BUT it also can be programmed to work on other sites, thats where I made the error.
    To totally remove it, I had to do a clean install.
    O wad some Power the giftie gie us, to see oursels as ithers see us!

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    Quote Originally Posted by jyingling View Post
    Bank of America is recommending installation of Trusteer Rapport security software, downloaded from the BofA site. Apparently other banks are also doing this. Any experience with this software? Conflicts with Microsoft Security Essentials? Additional security provided? Problems? Recommendations?
    As a domestic PC technician I find Rapport on many customers computers. They all install it without thinking because their bank offered it. (Why do people still believe Bankers?) If my customer is still running XP, I have found that Rapport REALLY slows their system down BIG TIME especially if they already have a security suite installed. I have also found that it will slow down an under-powered Vista machine - less so in Windows 7. Trusteer deny any poor performance effects with Rapport - not my experience as you can tell!

    I think its bad that nobody explains to users that you don't need Rapport if you already have a suite installed. Also, my customers are afraid of what their bank might do if they don't have it installed and someone breaks into their account - i.e. not reimburse them.

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    Quote Originally Posted by Roderunner View Post
    ...
    To totally remove it, I had to do a clean install.
    Could you indicate what problems you had with uninstalling Trusteer Rapport that meant you had to do a clean install (I assume you mean of Windows)? Did the problems arise during or after the uninstall process?

    Thanks
    Chris

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    I have found Trusteer to be very reliable and beneficial when inadvertently using sensitive passwords on non-secured sites (done by accident). Trusteer responds exceptionally quickly when questioned on technical issues. It does not slow down my Vista operating system. I have found it to be a good product overall (and I programmed and installed computer systems for almost 40 years - PCs, mainframes, mini-computers, you name it).

  8. #8
    mart44
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    My experience of Trusteer Rapport is the same as lawiston's. I'm running it on W.7 alongside NIS 2011 ( I know that many people don't like that either ) I've e-mailed Trusteer Support a couple of times after some Google Chrome updates. This was to ask when the latest version of Chrome will be supported. Replies have been prompt and informative. On the last two Chrome updates, Rapport updates have only been about a day behind the releases.

    If the software adversely affected the computer's performance, I wouldn't keep it. Since it doesn't, I may as well comply the the bank's request and use it. My only wish is that it would work within Sandboxie. I have been using that for such a long time now that it feels a little strange using the browser without it.

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    I work in IT, and we have had a number of XP machines (company and home machines) in the last week that boot slowly with their network and print configurations lost - the machines are not usable - and have to be System Restored back a few days to get them to work. There are not many (considering the user base), but the common factor on all the machines, is that they are running Rapport. Is anyone else experiencing this sort of problem?

    There is other evidence in the registry that Rapport configuration has changed between the working/not working switch.

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    In Canada, Scotiabank (Bank of Nova Scotia) offers Rapport and recommends its use. I use Microsoft Security Essentials and Malwarebytes Antimalware on my Windows 7 machines. As I see it, Rapport is another layer of security to protect my online banking sessions. It is designed to complement your existing security software. I have been using it for awhile now and haven't noticed any negative issues. I don't use Windows XP any more so I can't comment on any issues with that O/S. My bank's website describes it like this:

    Rapport is a complement to anti-virus software and firewalls you may already have in place. It creates a protective security layer around your browser while you are signed on to the Scotia OnLine website and helps to:
    Ensure you are genuinely on our site – versus a fake site – even if your computer has a virus
    Prevent your login ID, passwords, and other sensitive information from being stolen by malware and fraudulent websites
    Protect your browser when communicating with our website and prevent malware from tampering with your transactions

    I repair computers for a living and have always felt that a layered approach to PC security is a good idea. Also, most of my customers are quite casual, even careless about their malware protection. That's why I feel Rapport is a good thing for the average PC user who makes use of online banking.

    I guess I could add that I have also allowed Rapport to protect other non-bank websites where I need to enter a username and password to access the site. Again, no negative issues. I only use IE however, so I can't comment of the use of Rapport in other browsers.
    Last edited by Andey; 2011-08-16 at 02:05.

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    Update - yesterday we had Trusteer debugging on our PCs, they have indentified a problem with their software and are working on a fix.

    I am really surprised that this is not more widespread - I presumed it was something specific to our setup, but we have had 3-4 people with the same issue on their home PCs.

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    I have been a user of Trusteer for some time. It was recommended to me by my bank.
    It is comforting to know that it is safeguarding me from malware/hackers. etc.
    It is simple to to download and use. I have had no problems with it since installing.
    It is a great program, which I would be delighted to recommend to anyone.
    I appreciate that it is not a be all and end all. Not a substitute for other security programs. It is just another secuirity tool.
    Trusteer does not appear to have caught up with the latest version of "Firefox".

    At prestnt, i use ESET NOT32 anti virus, Malwarebytes and Windows Defender. Belt and braces!!!!!
    Last edited by MJ5; 2011-09-20 at 08:03.

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    Quote Originally Posted by MJ5 View Post
    I have been a user of Trusteer for some time. It was recommended to me by my bank.
    It is comforting to know that it is safeguarding me from malware/hackers. etc.
    Umm, I'm not sure that Trusteer (alone) will actually safeguard you from all (or even most) malware/hackers. If I am not mistaken (correct me if I'm wrong), it's main focus is to ensure that our access to our bank's web site has not been redirected. Some banks have perhaps been giving the impression that Trusteer will protect their customers from all malware - this is dangerous!

    At best, Trusteer is one more tool to complement other security elements, primarily a good anti-virus program (frequently updated) and a reliable firewall, together with a good dose of 'paranoia' when accessing the web or opening E-mailed documents.

    Chris

  14. The Following User Says Thank You to ChrisJakarta For This Useful Post:

    MJ5 (2011-09-20)

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    I agree Chris. See the addition to my post

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    I take back what I said about "Firefox". I have just opened up the browser and found Trusteer there.

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