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  1. #1
    New Lounger
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    Outlook 2003 - Telephone Location Information

    I have recently upgraded my hardware but decided to retain XP Professional and Office 2003 as they provide me with all I need at this time. Having successfully installed both on my new system I needed to update some telephone numbers in Outlook contacts. However when I entered the new telephone number and clicked on 'save and close' a dialogue box opened asking for 'Location Information'. The drop down box is empty and will not accept an entry in any other way and clicking on cancel does not make the box go away. The information is apparently required to allow outlook to dial the number but I do not use this function and can not find where to disable it. Can anyone help please?

  2. #2
    3 Star Lounger
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    Hi cpulling,

    I believe you can resolve the issue in the following way.

    Close Outlook.

    Go to your Windows XP Control Panel and look for the item "Phone and Modem Options".

    Select your Country, fill in the appropriate area code and then click OK.

    Outlook retrieves this information for phone/fax numbers to provide defaults within the software.

    PhoneModemOptions.JPG

    Please let us know how you go with this

  3. #3
    New Lounger
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    Outlook 2003 - Telephone Location Information

    Thanks for that. I have tried this but the 'country' drop down menu is empty and will not allow a manual entry.

  4. #4
    3 Star Lounger
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    This MS KB article is for Windows 2003 but the process is the same for Windows XP.

    http://support.microsoft.com/kb/914040

  5. #5
    New Lounger
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    Hey mate

    I know it's late but you can get rid of it by entering "1" in all the fields in the Location Information window that pops up, then click OK.

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