We have been using Outlook 2007 for about a year. We believe that all employees were set up the same during the install, but the advanced search options are different on some computers. For example if in the Inbox and you click on the down-pointing chevrons next to the Search Inbox, an Add Criteria area opens where you should be able to enter information for From, Body, Subject, or To. On some computers this works just great, but on other systems these choices are grayed out.

Does anyone know how to activate these Add Criteria options?