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  1. #1
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    IE 8 crashes on Win 7

    Internet Explorer (32-bit) running on my Win 7 (64-bit) dual-core machine frequently crashes when I click a link in an Outlook 2007 email which causes a new tab to open. It also happens when I use LastPass to login to a web site which also creates a new tab. When I attempt a second login with LastPass or click the same link in an email the new tab opens without difficulty. I've done Google searches and found nothing. Here is the detail in the Win 7 Event Viewer.

    Log Name: Application
    Source: Application Error
    Date: 5/3/2011 12:02:58 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Win7Prod
    Description:
    Faulting application name: IEXPLORE.EXE, version: 8.0.7601.17514, time stamp: 0x4ce79912
    Faulting module name: urlmon.dll, version: 8.0.7601.17573, time stamp: 0x4d746cc4
    Exception code: 0xc0000005
    Fault offset: 0x000231ed
    Faulting process id: 0x11b4
    Faulting application start time: 0x01cc09b3e56a2a57
    Faulting application path: c:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
    Faulting module path: C:\Windows\syswow64\urlmon.dll
    Report Id: 31aef1d5-75a7-11e0-920a-00256483197d
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-05-03T17:02:58.000000000Z" />
    <EventRecordID>63549</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Win7Prod</Computer>
    <Security />
    </System>
    <EventData>
    <Data>IEXPLORE.EXE</Data>
    <Data>8.0.7601.17514</Data>
    <Data>4ce79912</Data>
    <Data>urlmon.dll</Data>
    <Data>8.0.7601.17573</Data>
    <Data>4d746cc4</Data>
    <Data>c0000005</Data>
    <Data>000231ed</Data>
    <Data>11b4</Data>
    <Data>01cc09b3e56a2a57</Data>
    <Data>c:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE</Data>
    <Data>C:\Windows\syswow64\urlmon.dll</Data>
    <Data>31aef1d5-75a7-11e0-920a-00256483197d</Data>
    </EventData>
    </Event>

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  3. #2
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    Have you tried running IE with addons disabled?

    Joe

  4. #3
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    I disabled Skype, Amazon, and something called Discuss. According to my research Discuss has to do with Office 2000. I do not have Office 2000 on my computer. I'm using Office 2007 so I guess it's safe to disable. I also found something called "Research". I've not disabled Research. What is Research?

  5. #4
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    Internet Explorer 8 on Win 7 (64-bit) continues to crash. While researching the problem again this morning I encountered a suspicious popup on what appears to be a ligitimate Microsoft web site (http://support.microsoft.com/kb/281679). The Microsoft Fixit popup directes me to http://support.microsoft.com/mats/ie...point=lightbox. Is this a new, ligitimate web site or a scam? Ive not tried Fixit. If ligitimate is it useful?

  6. #5
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    The Microsoft Fixit solutions are legitimate. They can be very useful if you are experiencing the issue as described in the KB article. It appear this solution essentially restores IE default settings. That might be a good thing at this point.

    Joe

  7. #6
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    I ran the Microsoft Fixit. No success. I followed the instructions in the KB article. No success. I've disabled all addons except Shockwave, Lastpass, & Java. Can you suggest other options that I could try?

  8. #7
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    Make sure you have the latest versions of all the addins. I still recommend running with all addins disabled. You can run a separate instance of IE if you need to access your passwords. If you are able to run successfully then reenable addins one at a time until the problem occurs again. Then you'll have identified the culprit.

    Joe

  9. #8
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    Apparently the problem was LastPass. I re-installed it and everything seems to work OK with no IE crashes.

  10. #9
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    Glad you got it resolved. Thanks for posting your solution.

    Joe

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