I have a problem I just cannot find a solution to. Spent many hours looking for solutions on web without luck. Every one I have tried has failed to correct the problem.
I have a client who has a genuine, payed for copy of Office 2010 that just will not run properly. It has been installed several times and the install completes properly every time and we reboot the computer. Then when starting any Office product after that reboot it appears to start correctly but then gives an error message that the Startup Bootstrapper has failed. "Look for solutions" and "Close the program" are the two alternatives I get. Choosing either of those options gets me the same result. An error message that Office Home and Business cannot verify the activation and it will close now. This is strange because the Office disk says it is Office Professional not Home and Business. Click okay and it does close. This copy of office has been successfully activated a couple of times, even after getting this message.
I have reinstalled several times and had a look through the registry. I find that there has been several versions of Office on this machine in previous times. I have tried the Office Fixit programs for various versions from the Microsoft knowledgebase and, after uninstalling 2010, they tell me they cannot find anything from previous versions to uninstall.
Well any help is appreciated but it looks as though I may have to use the recovery disk and wipe everything which I really don't want to do.
Machine is Acer laptop running Windows 7.