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  1. #1
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    i need help, can a guru help me please

    my computing has been hijacked since 7-13-09, i now am asking for help from my vaio sony vpea36fm laptop which is the only computer i use besides my iphone4 36 g. i am only lucky enough to know of you all by purchasing windows allin one windows 7 for dummies. written by woody of course. the individual, hacker, hackers, virus, malware, whatever is the term, i do not know as i am a lower level ability user of computers. i am a disabled person, according to the government, and while i am physically able in every aspect, i have bipolar disorder which limits my ability to interact with the average, everyday, things or people or activities that normal people may take for granted. i would like to ask a guru or knowing individual for some help to fix my computer, i have not thrown up the white flag without trying everything that a person of my level should have tried by now. i am my wit's end, please help me! chuck

  2. #2
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    i am sorry for my sentence structure in my request for help, it might have confused readers. my name is chuck, an entity or individual has ruined my ability to interact with the outside world. a person who knows a little about computing says it is a root kit written in python that updates itself every night at 3am and uses an out of date credential on my user account authority with the key id of 90 8b 11a 5 70 ed e0 f9 c0 ac 08 c7 b5 f4 82 b1 3c c5 4a , thumbprint ozeceea9d5e0a9f3e39b6F4ec3f7....this is an out of date certificate authority id or trusted installer certificate that he has used to not only screw me over but many others i am sure of that, can anyone help me?

  3. #3
    Plutonium Lounger Medico's Avatar
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    Sometimes these types of problems are quicker to solve by reinstalling your OS. If you have a windows installation disk or a recovery partition on your PC you might be better off doing that.

    A Google Search reveals several fine root kit removal tools. I would then use MalwareBytes to look for maleware on your system.

    Do you already use an AV app to help protect your system from viruses? If not, you need to install one and keep it updated, Many good AV apps are available for free or paid. MSE, AVAST, Avira have all been discussed in these forums.

    You may very well find it is quicker to reinstall directly over the OS partition. This will overwrite everything, in effect wiping out all the nasties. then use the above paragraph to help protect yourself in the future.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  4. #4
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    Chuck,

    Python is an interpreted language that requires somebody to have installed the Python interpreter software on your machine before the Python virus would run (like Java). It's not like a normal "drive-by" attack. If your technical source is correct it means somebody has seriously compromised your machine and you should take action.

    The date you mention is interesting, partly because it's a couple of years ago and that raise questions about why wait so long. But also because, at that time, there were strong rumours circulating about a BIOS virus written Python. If those rumours were correct, re-installing you Operating System or even formatting the disk will not remove the problem.

    If it has not affected the BIOS, then removing the Python interpreter will stop in dead in its tracks and you can then clean up as Ted suggests.

    However, to be frank, I would seek out a local independent and reputable computer repair company close to where you stay and take the machine to them. Describe exactly what you have said here and that should sound alarm bells with them too. If it's a BIOS virus then I'm afraid it's not an easy answer.

    Also, consider how somebody got into the system to install Python and how your technical source knows so much about it (hopefully that's a completely innocent answer).

  5. #5
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    Lightbulb "Malware Removal Specialist(s)"

    Hi Chucky : I recommend you start by asking a trained, experienced, certified, VOLUNTEER, "Malware Removal Specialist" that are found on many "Advanced" malware removal forums . The one I recommend is at http://www.geekstogo.com/forum/forums.html . IF you go there, start with the info in their "Malware and Spyware Cleaning Guide" .
    For the BEST in what counts in Life :

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  6. #6
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    Thank you for you'all's help!

    As the title says, thank you for your concern. As i write this iam attempting to execute the advice you kindly gave. I had taken the battery out of my laptop so it would not turn itself on at 3am every night to update itself under its own guidance. The entity that has plauged me for over a year and a half, ruining any computer experience i wish to have, has taught me a valuable lesson about lax computer security ie. Using the same password on most sites and opening attachments blindly. I am trusting to a fault. Anyway, here goes, wish me luck!

  7. #7
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    Thank you Tinto Tech for your advice. Now heres why the big gap in the timeline. My acer laptop was compromised ~ june, july 2009. I was using this laptop for nursing school, it was my first personal computer. Having very little computer experience, and being very trusting of my trend microvirus av i surfed the web freely and with much enjoyment. However, i noticed that the grahics, colors began to become duller and less expressive so to speak. So i began to explore why this was by delving into the vista os files and the intel gpfrxs driver and come to find out a message written on word pad in this heretofo unknown scribble scrabble language only deciphered through a thing called word wrap. Anyway, the gist of the message was that my intel hd graphics griver was now under this individual's control. Now why would he want my driver and how could that benefit him, needless to say as a computer novice i was naive to the purpose of this thing, person, entity. Now i am writing from memory only, i went into an application where can revert drivers back to their original version, so i revert the hd gpx driver back to its original and while doing that i saw that this entity, person, virus had been making many changes to the settings of my computer such as changing what happens when the computer is shut off ie. Does shut down really in actuality mean sleep, i was overwhelmed in the complexity of the takeover, my so called first computer that i loved so much was in reality someone else's slave. I know that is a little melodramatic but that's how i felt. Betrayed and very angry at whoever did this. I then ofcourse ran full system scans with not only trend but also microsoft security essentials that i download after trend 's poor performance. Everything check out perfectly according to mse. So i moved on and chalked it up to incorrect interpretation of the facts as i saw them, but, BUT, one day while updating mse as i did daily, i decided to check the folder where mse was supposedly stored, it was empty. So what was really going was that there was no true mse working on my computer, it had never updated to new definitions, it had never done a true full system scan. It had been modified,corrupted by whatever was residing in my computer. I go to windows help, i can only get an offline cached version of windows help. I frustratingly keep trying to get into with something resembling windows help when i see the icons on my screen start glowing like something out of star trek... the remote assistance that i recieved that i had not specifically asked was not benevolent to say the least! From that moment forward i had no access to my pics, videos, and any on microsoft word 2007. This just the first third of my unfortunate saga with the malevolent side of the internet which to this day plauges me. Chuck

  8. #8
    Super Moderator jscher2000's Avatar
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    You should get "hands on" assistance with your system. It's going to cost something but probably a lot less than junking it and buying a new one.

  9. #9
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    Chuck,

    where to start!?

    From your description it sounds like a targeted malware attack, but without specific info it's impossible to be sure at this point. If however it is targeted, the implications are highly significant, because it may mean that a person has been deliberately attacking you or your machine.

    Bearing in mind the condition that you suffer from (that you declared to us in your first post), I would be very concerned at the possibility of a specific attack. I can't stress enough how serious that could be in the real world.

    I strongly suggest that you take the machine to a local reputable PC repair shop for a full independent assessment. Ask a trusted friend or colleague to accompany you.

  10. #10
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    Lightbulb FREE, Expert Help

    Hi Chucky : As I wrote on May 19 ( "Hi Chucky : I recommend you start by asking a trained, experienced, certified, VOLUNTEER, "Malware Removal Specialist" that are found on many "Advanced" malware removal forums . The one I recommend is at http://www.geekstogo.com/forum/forums.html . IF you go there, start with the info in their "Malware and Spyware Cleaning Guide" . ) , you can get FREE Expert help online at www.geekstogo.com/forum . The Helpers on this Windows Secrets Forum(s) are NOT certified "Malware Removal Specialists" .
    For the BEST in what counts in Life :

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