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  1. #1
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    IE9 Installation Fail: Corrupted Component Store

    I am unable to install Internet Explorer 9 on my Windows 7 Home Premium x64 computer. I have tried at least 9 separate times, and each time, the installation has failed with the message "Code 3712: Windows Update encountered an unknown error". Then when I check the IE9 Installation log, I can pinpoint the installation failing around two specific lines, shown below:

    Process exit code 0x00003712 (14098) [The component store has been corrupted. ]
    Neutral MSU installation failed (exit code = 0x00003712 (14098)).

    I can still install all other updates just fine; my computer is up to date otherwise. I was wondering if this problem could stem from my previous installation of the IE9 Beta (v 9.0.7930.16406). I can't uninstall the beta either, that fails as well. Does anyone have any information that might solve my problem?

  2. #2
    Super Moderator jwitalka's Avatar
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    See if this Microsoft KB article helps.

    Jerry

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    Super Moderator Deadeye81's Avatar
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    Hi aguazales, and welcome to the lounge.

    Several folks have had issues installing IE9 via Windows Update. You can download the standalone offline installation package here. When you are ready to install IE9, temporarily disable your antimalware software and disconnect from the Internet. If you leave your computer connected to the Internet, the installer will go to Microsoft to attempt to download IE9 again, and it will hang. I have seen this occur on three different Win7 machines.

    Just choose your language and select the download for Windows 7 64 bit. IE9 final release will replace IE9 beta, so that should be no problem. Check out this Digital Life page for more details.
    Last edited by Deadeye81; 2011-05-25 at 08:58. Reason: add link

  4. #4
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    I'm sorry for my unresponsiveness, I forgot my password :/ I tried the System Update Readiness tool recommended by jwitalka, but it failed to fix the problem. It found errors, but said that it was unable to replace the files missing from the component store. I found copies of the files available on the internet and copied them to the correct directory, and now the SUR tool doesn't find any errors at all, but I still receive the "corrupted component store" error from Windows Update. I reset Windows Update with a Microsoft FixIt download, but that didn't work either. I downloaded the standalone installation package as Deadeye81 recommended, and disabled all security software and disconnected from the internet. The installation failed again, but with a new error in the log:

    Launched package installation: C:\Windows\system32\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE95B1A.tmp\IE9-neutral.Extracted.cab /quiet /norestart
    00:25.194: INFO: Process exit code 0x00000BC9 (3017) [The requested operation failed. A system reboot is required to roll back changes made. ]
    00:25.194: ERROR: Neutral MSU installation failed (exit code = 0x00000bc9 (3017)).

    I have now tried to install IE9 24 times. I have no idea what to do next :/ Any advice?

    Last edited by aguazales; 2011-06-28 at 14:26. Reason: change font to Arial

  5. #5
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    Update: On the advice of a Microsoft Support Engineer, I performed a "clean" boot following the process outlined here. Installation still failed, this time with a third error in the IE9 installation log:

    00:53.820: INFO: Process exit code 0x00003715 (14101) [The identities of the manifests are identical but their contents are different. ]
    00:53.820: ERROR: Neutral MSU installation failed (exit code = 0x00003715 (14101)).

    I assume this comes from me trying to fix the component store myself, but the SUR tool didn't find any errors on a scan after this installation either. So now I'm really confused. :/

  6. #6
    Super Moderator Deadeye81's Avatar
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    Hello aguazales,

    Have you seen this information yet?

    "Check this location: “C:\Users\User Name\AppData\Local\Temp\IE934A6.tmp\IE9-neutral.Downloaded.msu”. Please delete the IE934A6.tmp location. You might have to take ownership of the location prior to deleting. Follow these steps to take ownership: a. Right-click the file that you want to take ownership of, and then click Properties.
    b. Click the Security tab, and then click OK on the Security message (if one appears).
    c. Click Advanced, and then click the Owner tab.
    d. In the Name list, click Administrator, or click the Administrators group, and then click OK.
    Removing this may resolve the issue. This is the origin of the corruption.
    Note: Before you delete the above mentioned file, you might attempt to copy and paste it on the desktop and attempt to run it from that location and check if it runs.

    Regards,
    Divya R – Microsoft Support."

    The above might be of help. Of course it depends if that temp file is present, etc.

    Also from the same Microsoft Answers thread is this recommendation, which I was intending to suggest before seeing this thread:

    The error "The component store has been corrupted” can only be repaired with an InPlace Upgrade :
    Link to the SevenForums tutorial for doing a repair install of Windows 7. A repair install will preserve your settings, programs and user files. You should be able to do this if you have a retail copy, OEM copy(that came with your computer) or upgrade copy of Windows 7 rather than a manufacturer supplied recovery disk that returns Windows 7 to its brand new original factory state. If you are able and decide to go with this, be sure to follow all the warnings carefully in the tutorial, and backup your user data files "just in case".

    You can view the entire Microsoft Answers thread here.

    There is another less intense option you can try before a repair install, and it only takes a little time. Go to the Start menu, right click on Command Prompt and select Run as Administrator, even if you are running Windows as an Administrator. In the Command Prompt box, type in sfc /scannow and press the Enter key. This command should check your protected system files for corruption and replace any found with a fresh copy.
    Hope one of these help you.
    Last edited by Deadeye81; 2011-06-28 at 18:10. Reason: redundant sentence removed

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