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  1. #1
    New Lounger
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    Windows 7 Security Essentials disabled

    Windows 7 Security Essentials has been disabled. Windows 7 - Anti-Virus is on screen and demands to be activated. There appears to be no way around this even in safe mode. The anti-virus claims the computer is infected.

    Any body know about this one and what to do?

    Doug

  2. #2
    Super Moderator RetiredGeek's Avatar
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    Doug,

    It sounds like you may have contracted one of the MSE {Microsoft Security Essentials} rip-off viruses. MSE does NOT need to be Activated! I'd recommend you immediately download, if you can, the free Malwarebytes Anti-Malware and run a complete scan.

    Good Luck!
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

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  3. #3
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    Access to the internet is blocked by this virus.

  4. #4
    Super Moderator satrow's Avatar
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    Try booting to Safe Mode with networking. Tapping F8 or F5 as Windows is starting to boot should get you to the choice menu.

  5. #5
    Super Moderator RetiredGeek's Avatar
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    Quote Originally Posted by fiftynineca View Post
    Access to the internet is blocked by this virus.
    If you can get to another machine you can download it there and put it on a USB drive to get it on your machine.
    May the Forces of good computing be with you!

    RG

    PowerShell & VBA Rule!

    My Systems: Desktop Specs
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  6. #6
    Gold Lounger Roderunner's Avatar
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    Quote Originally Posted by fiftynineca View Post
    Access to the internet is blocked by this virus.
    The virus may block or otherwise interfere with installing MBAM. I suggest downloading SuperAntiSpyware Portable on a clean PC the do a full scan in safe mode.
    O wad some Power the giftie gie us, to see oursels as ithers see us!

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    fiftynineca (2011-06-07)

  8. #7
    Super Moderator Deadeye81's Avatar
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    Hi Doug,

    Along with the other great suggestions, check out this How to Geek article, that deals with malware removal. A number of free tools are linked, including SuperAntiSpyware Portable, and MalwareBytes. There are also links to a few rescue CD tools such as Kaspersky, Bitdefender, and Avira Rescue CDs. These are downloadable ISO files that, after burning to CD, will be bootable and capable of updating malware signatures if you keep networking on. The advantage to using these tools is that Windows is bypassed, and malware cannot easily block effective scans.

    You will need access to another PC to download and burn these scanners. SuperAntiSpyware suggested by Roderunner would be the easiest to initiate, and you could prepare the rescue CDs while it is doing its scanning. Multiple tools are recommended to thoroughly clean your system.

    I will move your thread to the Security & Backups Forum as this issue is not unique to Windows 7.

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    fiftynineca (2011-06-07)

  10. #8
    4 Star Lounger
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    More on MalwareBytes

    MalwareBytes is usually very effective in ridding these scams. However, it is very important to update the database files first. If Safe Mode has to be used, you should choose Safe Mode With Networking option. If the internet connection is not working (blocked by the malware scam) then check Internet Explorer > Tools >Internet Options > Connections > Lan Settings. Under Proxy Server make sure there is no check mark for "Use a proxy server...etc.
    If all else fails, take the drive out and do MalwareByte and anti-virus scans on another computer with the infected drive hooked up as an external drive.

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