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  1. #1
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    Win7 Backup Errors: 0x8000037 error code and reparse point?

    I'd been using the built-in Windows 7 backup with an external 1TB drive and essentially all the default settings to perform a weekly system back-up for over a year with no problems. Then suddenly one day I started getting "Backup failed to complete normally" messages and the Details were a cryptic "Error: 0x8000037". Ever since, every scheduled back-up terminates in the same result.

    It appears that the data files are backed-up properly, but the system image is not. (Although I'm not 100% about that...)

    Google being every IT troubleshooter's best friend, I soon learned that this is probably a "reparse point" issue, or possibly a quarantined malware-embedded-in-a-compressed-file" error. (Can't tell yet.)

    So I found the MS-KB article here: http://support.microsoft.com/kb/973455/en-us, and learned that all I should have to do is:

    "1. Locate the reparse point you found, right click the reparse point icon and click Properties."

    and then;

    "2. In the General tab, confirm the folder Type is Mounted Volume and then delete this folder."

    But there are NO instructions to help determine which of the 193 <JUNCTION> points that I "found" on my rig using the earlier instructions are the problem! Many (most?) are obviously normal and point to the default libraries established for every user profile ("My Documents", "My Music", "My Pictures", etc.)

    And there are NO instructions on how to "locate" these entries to delete them even if I could identify which ones might be a problem.

    (And also can't find any real instructions on how to determine if the failure isn't due to a reparse point at all.)

    Any help is zeroing-in on, and zeroing-out this incredibly annoying situation would be appreciated.

    Thanks!
    Last edited by Thandal; 2011-06-09 at 12:34.

  2. #2
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    Have you added one of the reparse points to a library?

    Joe

  3. #3
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    Thax for the reply, Joe;

    I may have done that. But if so, it was totally inadvertently/unknowingly.

    Your question, however, begs the larger ones that I'm asking:

    How would I know or tell?

    What could/should I do about it?

    I will gladly remove any unneeded reparse (or "<JUNCTION>", MS can't seem to make-up it's mind what to call them) points as soon as I know: how to tell what/where they are, (may have this partially solved) which ones shouldn't be there, and how to get rid of them!

    As I said, I find a total of 193 of them on my curent rig when I run the "dir /al /s" command from the root.

    The vast majority appear to be "normal", or at least system-created. I presume these have been there since Win7 was first installed, and weren't a problem for the backup routine before. This problem only started recently, but I've been doing a weekly backup for over a year.

    So I'm still trying to figure out how to distinguish "good" reparse points from "bad" reparse points, and how to delete the latter.

  4. #4
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    Use Windows Explorer and look at your Libraries. If you added one to a Library it should show up as a folder. I don't think it is a matter of "good" or "bad" but where they are used.

    Joe

  5. #5
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    Thaks again, Joe.

    My Libraries have, in some cases, hundreds of folders. (Well, I haven't counted them, exactly. But several dozens, for sure!)

    Is there some eay to (quickly and easily) distinguish a "reparse point" folder from a "normal" one?

  6. #6
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    On my system they show up as shortcuts in Windows Explorer.



    Joe
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