I had to do wipe my hard drive and reinstall Windows 7.
I then reloaded Office XP (2002) (Word, Excel and Power Point). The activation wizard won't allow activation by internet, and when I select the telephone option, NO telephone number is displayed.
Error message: "We are unable to process your request at this time. Please try again later or contact a Customer Service Rep by clicking OK and selecting the telephone option (0xb017).
Results 1 to 8 of 8
-
Lounger
- Join Date
- Apr 2010
- Location
- Philadelphia, PA
- Posts
- 31
- Thanks
- 10
- Thanked 0 Times in 0 Posts
2011-06-18 06:44OFFICE XP (2002) Activation Problem
-
Subscribe to get a FREE chapter from Windows 7 The Missing Manual
This month, every Windows Secrets subscriber can download a one-chapter excerpt of Windows 7: The Missing Manual.Windows 7: The Missing Manual provides valuable information to help you overcome these difficulties in learning a new operating system. Subscribe today to download your free excerpt.
-
Super Moderator
- Join Date
- Dec 2009
- Location
- USA
- Posts
- 11,236
- Thanks
- 143
- Thanked 743 Times in 679 Posts
2011-06-18 19:30BACKUP...BACKUP...BACKUP
Have a Great Day! Ted
Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
Win 8 Pro (64 Bit), IE 10 (64 Bit)
Complete PC Specs: By Speccy
-
Lounger
- Join Date
- Apr 2010
- Location
- Philadelphia, PA
- Posts
- 31
- Thanks
- 10
- Thanked 0 Times in 0 Posts
2011-06-20 07:28Thank you for that web site, Ted. I just finished talking with Microsoft and they will not help me unless I pay them $50! It's their product, and it's their requirement for me to activate, but they want me to pay THEM??? Ridiculous. My next computer is an Apple. I've said that every time I get the BSOD, but Microsoft has just pushed me into seriously changing. It's nuts, but I'd rather fork-out a few thousand dollars for something that is customer supported, then give Microsoft $50.
-
Administrator
- Join Date
- Mar 2001
- Location
- St Louis, Missouri, USA
- Posts
- 18,503
- Thanks
- 0
- Thanked 366 Times in 340 Posts
2011-06-20 08:23You won't see any phone numbers until you supply your country. Are you given the opportunity to enter the USA as your country when you select activate by telephone?
Joe
-
The Following User Says Thank You to JoeP517 For This Useful Post:
phillywill (2011-06-20)
-
Lounger
- Join Date
- Apr 2010
- Location
- Philadelphia, PA
- Posts
- 31
- Thanks
- 10
- Thanked 0 Times in 0 Posts
2011-06-20 11:16Hi Joe -
The phone number does not come up after entering my country. I've been searching the internet for any one else who may have had the same problem. I found a solution on answers.microsoft.com ( http://answers.microsoft.com/en-us/o...c-68b599b31bf5 ).
Office is now activated.
Will
-
Lounger
- Join Date
- Apr 2010
- Location
- Philadelphia, PA
- Posts
- 31
- Thanks
- 10
- Thanked 0 Times in 0 Posts
2011-06-20 11:18Feel kind of silly ranting about switching to Apple now that Office XP is working...
-
Administrator
- Join Date
- Mar 2001
- Location
- St Louis, Missouri, USA
- Posts
- 18,503
- Thanks
- 0
- Thanked 366 Times in 340 Posts
2011-06-20 11:50Glad you got it resolved. Thanks for posting the solution.
Joe
-
New Lounger
- Join Date
- Aug 2011
- Posts
- 1
- Thanks
- 0
- Thanked 0 Times in 0 Posts
2011-08-03 18:08Office XP actiavtion through chat
Phone number is not showing because it's for Windows XP.
But hey, you can now do it through chat!! Their chat agents are kind enough to process this even if Office XP is allegedly not compatible in Windows vista and 7
Choose chat support from this link:
http://support.microsoft.com/contact...arch&ln=en-us#
All they need is your Installation ID. Then wait for them to give you a Confirmation ID. Your Office XP should then be activated!!
