Results 1 to 8 of 8
  1. #1
    Lounger
    Join Date
    Apr 2010
    Location
    Philadelphia, PA
    Posts
    38
    Thanks
    11
    Thanked 0 Times in 0 Posts

    OFFICE XP (2002) Activation Problem

    I had to do wipe my hard drive and reinstall Windows 7.
    I then reloaded Office XP (2002) (Word, Excel and Power Point). The activation wizard won't allow activation by internet, and when I select the telephone option, NO telephone number is displayed.
    Error message: "We are unable to process your request at this time. Please try again later or contact a Customer Service Rep by clicking OK and selecting the telephone option (0xb017).

  2. #2
    Plutonium Lounger Medico's Avatar
    Join Date
    Dec 2009
    Location
    USA
    Posts
    12,625
    Thanks
    161
    Thanked 933 Times in 853 Posts
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  3. #3
    Lounger
    Join Date
    Apr 2010
    Location
    Philadelphia, PA
    Posts
    38
    Thanks
    11
    Thanked 0 Times in 0 Posts
    Thank you for that web site, Ted. I just finished talking with Microsoft and they will not help me unless I pay them $50! It's their product, and it's their requirement for me to activate, but they want me to pay THEM??? Ridiculous. My next computer is an Apple. I've said that every time I get the BSOD, but Microsoft has just pushed me into seriously changing. It's nuts, but I'd rather fork-out a few thousand dollars for something that is customer supported, then give Microsoft $50.

  4. #4
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    20,656
    Thanks
    2
    Thanked 635 Times in 568 Posts
    You won't see any phone numbers until you supply your country. Are you given the opportunity to enter the USA as your country when you select activate by telephone?

    Joe

  5. The Following User Says Thank You to JoeP517 For This Useful Post:

    phillywill (2011-06-20)

  6. #5
    Lounger
    Join Date
    Apr 2010
    Location
    Philadelphia, PA
    Posts
    38
    Thanks
    11
    Thanked 0 Times in 0 Posts
    Hi Joe -
    The phone number does not come up after entering my country. I've been searching the internet for any one else who may have had the same problem. I found a solution on answers.microsoft.com ( http://answers.microsoft.com/en-us/o...c-68b599b31bf5 ).
    Office is now activated.
    Will

  7. #6
    Lounger
    Join Date
    Apr 2010
    Location
    Philadelphia, PA
    Posts
    38
    Thanks
    11
    Thanked 0 Times in 0 Posts
    Feel kind of silly ranting about switching to Apple now that Office XP is working...

  8. #7
    Administrator
    Join Date
    Mar 2001
    Location
    St Louis, Missouri, USA
    Posts
    20,656
    Thanks
    2
    Thanked 635 Times in 568 Posts
    Glad you got it resolved. Thanks for posting the solution.

    Joe

  9. #8
    New Lounger
    Join Date
    Aug 2011
    Posts
    1
    Thanks
    0
    Thanked 0 Times in 0 Posts

    Office XP actiavtion through chat

    Phone number is not showing because it's for Windows XP.

    But hey, you can now do it through chat!! Their chat agents are kind enough to process this even if Office XP is allegedly not compatible in Windows vista and 7

    Choose chat support from this link:
    http://support.microsoft.com/contact...arch&ln=en-us#

    All they need is your Installation ID. Then wait for them to give you a Confirmation ID. Your Office XP should then be activated!!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •