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  1. #1
    2 Star Lounger
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    Advice on best AV strategy.

    I have used Computer Associates Vet AV software for many years (I originally bought it from the author who later sold his company to CA) and until this year, I have been quite satisfied with it. However, their latest version has caused me some concern, mainly because of interface considerations. Firstly, the program itself is somewhat more opaque and with fewer navigational options than the old one. Presumably it is meant to be more automatic, but that makes it harder to run down any problems. Secondly, access to support is also opaque, where the only internet option seems to be selection of problems already known to the company, while telephone support requires several redirections to a call centre in India! Having said that, the actual support was very good, as the operator logged into my machine and spent about four hours (I had a VERY slow wireless connection at the time!) free of charge. He identified and fixed one problem and also stated that I might have continuing problems with Microsoft Security Essentials conflicts.
    My son, who works for Computer Science Corporation and provides support for some of Australia's largest companies was very forthright and simply said "throw them all away and get AVG". This is quite tempting (it is free and I never feel quite confident that Microsoft stuff works properly, given the continuous stream of updates), but I have to wonder if, as it is free, is there the same level of support in respect of updating the malware profiles. As my CA account ($50 per annum) is shortly coming up for renewal, I could do with a little comfort food (for the mind, of course!).
    Any suggestions as to where I should go with this ?

  2. #2
    2 Star Lounger
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    Lightbulb new AV !?

    Hi Jim : Would recommend you look into switching to the FREE Avast Antivirus Home Edition, available at www.avast.com . I have been using this program since June 2005 and the PRIMARY reason I switched to them was because of their excellent Online Support Forums available at http://forum.avast.com . Would recommend you browse through some of their forums & their "avast!Free/Pro/Suite" would be a good start . There are many knowledgeable Volunteers who help people if any problem arises; I used to help in their "Viruses and Worms" section until recently but stopped when an experienced, trained, certified, Volunteer "Malware Removal Specialist" started helping on a regular basis . Then should add Malwarebytes Anti-Malware and possibly "SUPERAntiSpyware", both of which come in a free version, to "supplement" the AV .
    For the BEST in what counts in Life :

    http://www.ctftoronto.com

  3. #3
    Gold Lounger Roderunner's Avatar
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    Hi Jim, This is where I go for good advice. Gizmo.
    O wad some Power the giftie gie us, to see oursels as ithers see us!

  4. #4
    Plutonium Lounger Medico's Avatar
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    I do use MSE on my 3 home PC's. I also have Online Armor++ software firewall on our 2 most used laptops but use the Win 7 firewall on our little use desktop. I have a couple of apps I use to manually scan for malware. (MalwareBytes and Spybot Search and Destroy). In addition I have enabled the hardware firewall in our home router. I keep everything up to date. I have never had a successful virus attack on my PC's.

    We keep our PC's cleaned as much as possible by using various apps to clean out temp files (including temp internet files and history) There is some disagreement on how successful registry cleaning is, but my thoughts are even if I do not get an appreciable increase in response when doing so, I feel there is less chance of some left over stuff creating problems in the future. I do use CCleaner and Privacy Mantra regularly to help with these cleanup chores.

    As I said, perhaps some of the things I do don't help much, but as I stated I have never been successfully attacked.

    The last thing we do, and the hardest part of the overall scheme is to elliminate the weakest link. . . . the users themselves. Watch where you surf. Don't open attachments, even if from a known source. If an unusual pop up box shows up, don't click anyplace on the box (quite often the red X has been reprogrammed to activate the nasty) Use the Task Manager to close these boxes (Ctrl+Alt+Del, Task Manager)
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  5. #5
    Super Moderator CLiNT's Avatar
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    My son, who works for Computer Science Corporation and provides support for some of Australia's largest companies was very forthright and simply said "throw them all away and get AVG"
    That's decent advice;

    1 AVG is a decent AV program, free or paid in it's own right.
    2 Your son sounds like he is in a position to be of most help if it is needed. Tech support from a knowledgable family member, you can't beat that.

    I would also add an AM app as well, like MBAM, Spybot S&D, or SUPERAntiSpyware.

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