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  1. #1
    Lounger
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    WLM - deleted email still in Inbox

    This one's a bit interesting as I think I may know the cause. I just can't fix it!

    I bought a new laptop, so as you can imagine there was a bunch of crap installed and things I don't need running at startup. So I went through the msconfig, the Task Manager and the Services and disabled or deleted what I didn't need. One of those things was Windows Live ID Sign In Manager. According to all things I could google on the subject, it was for signing in, usually using Messenger - something I do not use. So I stopped the Service and disabled it. It seemed to have no effect on Windows Live Mail, which was running at the time.

    After this, I deleted a few emails in WLM, which seemed to work just fine.

    Later, (and I may have restarted WLM and/or my computer in the interim) I found that those emails I had deleted were back. So I hit Delete again and got an "unknown error" message.

    I rebooted my computer and went to bed. This morning I tried to start WLM and it wouldn't start at all. Got a specific error number, but googling it didn't help.

    Then I went through my list of things I had disabled and realized that maybe that Live ID thing might have something to do with it. (I don't use WLM to sign in to Hotmail, so I didn't think I needed any sign-in crap.) After restarting the Sign In Manager, I was able to re-start WLM. But those deleted emails are still there.

    Except they are not.

    If I try to delete, I get an error message. If I try to open, I get an error message. The emails are in the Deleted Items box, and I can open them from there. So it is really just the listing of them in the Inbox that appears - the listing is not connected to anything. Sort of like if you delete a program's folder from your computer, you are left with the entry in the Add/Remove Programs and no way to get rid of that. (I know there is a way, but that's not what I am asking for here )

    So what I need to know is, is there any way to delete the entry of an email that doesn't exist? I thought about restoring the email from the Deleted Items, but I am afraid it will confuse WLM into not deleting either or just making matters worse. Google has not been helpful in this matter (or maybe I suck at my search terms) as it wants to tell me about deleting messages from the server and all that sort of problems. That's not my problem though.

    I know I've been a pain lately, but it's so great to have this forum where the people can be trusted to give accurate information.
    Thanks!

  2. #2
    Lounger
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    Talking Solved!

    OK, I played around with this a bit and found this solution:

    Right-click each stubborn email and Mark as Read.
    Right-click and Move to Folder: Deleted Items.

    Done!

    So simple, if ya know how.

    It won't move the email if it is not marked as read.

    Empty the Deleted Items folder and it's gone. Yay!

    Thanks for looking, and I hope this will help the next over-ambitious person with this problem.

  3. #3
    Plutonium Lounger Medico's Avatar
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    Windows Live sign in manager is for much more than Messenger (I also do not even have messenger installed) All MS sites now use this sign in manager. My hotmail uses it (whether I sign on through the web site or through WLM), the site I use to log my blood glucose (I'm a diabetic and MS has a very useful free site for our use called Health Vault), one of my home pages is MSN.com, virtually any site that requires an MS log in uses this sign in manager.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  4. #4
    Lounger
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    Thanks Ted. The point I was trying to make is that I don't use any of Microsoft's online services and I didn't think I needed to sign in to anything. The search I did for Windows Live Sign In Manager indicated it was needed for Messenger and, as in your case, some other Microsoft online services. I didn't think I needed to sign in just to use a Microsoft program, independent of their online services. Obviously I do. How else are they going to track me?

    As a bit of an update to my solution, it turns out all you have to do is mark the message as read. The Delete button works just fine after that. (Saves the steps of right-clicking and choosing the Deleted Items folder.)

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