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Thread: Outlook Popup

  1. #1
    New Lounger
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    Outlook Popup

    My sister has Windows Vista. When opening Outlook she gets either of the following messages:

    "The host smtp.charter.net could not be found. Please verify that you have entered the server name correctly." "The host 'pop.charter.net could not be found. Please verify that you have entered the server name correctly."

    Can anyone tell me what's causing this and/or how to fix it? Thank you.

  2. #2
    Super Moderator jwitalka's Avatar
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    Sounds like you have the wrong outgoing mail server set in one of your email accounts or your firewall is blocking access to it. Try disabling your firewall. Do you get a response when you open up a cmd window and type "ping smtp.charter.net" ? Contact Charter and verify the outgoing mail server setting with them.

    Jerry

  3. #3
    New Lounger
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    Thanks for your help. I've got a feeling it might be the firewall problem. She has had Charter over several times and, even though they say it's fixed, after opening Outlook a couple of times, the message reappears.

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