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  1. #1
    Lounger
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    trouble forwarding email

    I have just installed outlook 2000 SR1 and now I am having trouble forwarding mail. Does anyone know if is a known problem. Is there a fix?

  2. #2
    Platinum Lounger
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    Re: trouble forwarding email

    exactly what is the problem? i'm not aware of any known issues with forwarding.

  3. #3
    Lounger
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    Re: trouble forwarding email

    here is the deal:
    When I first open outlook 2000 I can forward one piece of mail. If I try to forward a second piece I get the following message: Dr. Watson: Outlook.exe error access violation. Nothing else is open and this happens with or without the virus checker running. Outlook closes. If I go in again without rebooting and try to forward I get the following message: Insuffient memory -- cannot display font. I have 128 mgs Ram and a huge hard drive with very little on it.
    Any help would be greatly appreciated. I have installed SR2 for Office 2000 even though Outlook 2000 is the only component installed. Word and excell are still the '98 version.

  4. #4
    Platinum Lounger
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    Re: trouble forwarding email

    at what point does outlook go down? I'm trying to trace a similar problem, if i tab out of the field it crashes when it resolves the address. If i click the mouse out of the field, all is well.

    what kind of mail is it? HTML, plain text etc and how large?

  5. #5
    Platinum Lounger
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    Re: trouble forwarding email

    forgot to ask, does it say in what file the access violation is in?

    Are you using any addins, like sync utilities etc?

    the kb has a handful of things, nothing on forwarding. [img]/w3timages/icons/frown.gif[/img]

  6. #6
    Lounger
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    Re: trouble forwarding email

    It crashes immediatly upon hitting the forward button. I'm using plain text with Word as editor and it does it on all mail no matter what size. The test file I was using was only a few lines.
    Thanks

  7. #7
    Lounger
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    Re: trouble forwarding email

    It gives the addess of 0x000005 address 0x3a511617 and also says outlook.exe.
    My last post was wrong. It doesn't crash untill you hit the send button after you type in the name.

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