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  1. #1
    New Lounger
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    Angry Locked Out of Windows Update on Win7, Ultimate, 32 bit

    I am running Windows 7 Ultimate, 32 bit on a compaq computer and find that I am “locked out” of being able to make changes to the settings of Windows Update. When I open the program (as Administrator) and click on “Change Settings” there is a block at the top of the screen which states “Some settings are managed by your system administrator. More information.”

    The options are greyed out so I can’t make any changes. They are “preselected” as:

    1. Install updates automatically (recommended)
    2. Install new updates Every day at 3:00am
    3. Give me recommended updates the same way I receive important updates
    4. Allow all users to install updates on this computer.


    So far I have tried:

    1. Searching this and other forums for answers,
    2. Modifying Group Policy to remove any restrictions I can find,
    3. Installing and running the “Fix It” 50202 program from Microsoft, to "reset" Windows Update. I ran this in both the normal and aggressive modes,
    4. Downloading and running “Reset Windows Update History” and “Reset Re-register Windows update Components.
    5. Shutting down the Norton Internet Security 2011 Program to see if it was blocking the access.
    6. Uninstalling (then reinstalling) the Norton program.
    7. Taking “Ownership” of all the files on the C drive, just to be sure.


    It seems that the computer does not give me true administrator privileges. I should mention that the hard drive failed a few months ago and when the computer repair place put in the new one, they reinstalled the Ultimate version of Windows 7, not the Home Premium I had before the failure, (if that matters at all). I spoke with the fellow there and he had no idea what the problem may be but suggested I bring it in so he could have a look, (and charge me).

    I’d appreciate any suggestions of how I may once again take control of the computer and particularly the settings for Windows Update as it hijacks the system at times, loads the updates, and then restarts, regardless of what I am doing at the time, causing data losses.

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  3. #2
    Administrator
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    With gpedit, did you look at the settings under Computer Configuration | Administrative Templates | Windows Components | Windows Update?

    Joe

  4. #3
    Gold Lounger Roderunner's Avatar
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    Sounds to me, your user profile is corrupt. I suggest changing your user name, create it again as your original, then delete all of the old one.
    George's PC Specs. / Laptop. Desktop.

  5. #4
    New Lounger
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    Unhappy Windows Update Settings Locked

    Thank you Joe & Roderunner.

    Joe, I am not familiar with gpedit, though clicked on the windows icon (lower left on screen) and typed into the search field "windows components". It brought up a screen titled "Windows Features" with a number of listings and check boxes to turn options on / off. Windows Update is not on the list, even under the sub-categories. I did note that there is a box titled "Services for NFS" with a sub-category titled "Administrative Tools" that is unchecked, but not sure if this matters. Has this accomplished the same as using gpedit to secure the information?

    Roderunner, I have set up another user ID (as administrator) but it has the same issue with not having access to change the Windows Update settings.

    Thank you again for the suggestions, (and more welcomed!)

  6. #5
    Gold Lounger Roderunner's Avatar
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    Hi system,
    Does your account have a password. Have you tried right clicking.

    Attachment 28577
    George's PC Specs. / Laptop. Desktop.

  7. #6
    New Lounger
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    Hi Roderunner,

    Yes, I do get that screen and have tried opening Update as Administer (and just as a user) but it makes no difference, I still get the unselectable greyed out options as shown below. Any ideas welcomed!
    Last edited by I.M.O.G.; 2011-07-20 at 15:49.

  8. #7
    New Lounger
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    My pasted in screenshot didn't seem to stick. I've now pasted it into Paint, saved it as a jpeg and inserted image below. (Perhaps there is an easier way to do this...)
    Update Screen.jpg

  9. #8
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    Quote Originally Posted by system View Post
    Thank you Joe & Roderunner.

    Joe, I am not familiar with gpedit, though clicked on the windows icon (lower left on screen) and typed into the search field "windows components". It brought up a screen titled "Windows Features" with a number of listings and check boxes to turn options on / off. Windows Update is not on the list, even under the sub-categories. I did note that there is a box titled "Services for NFS" with a sub-category titled "Administrative Tools" that is unchecked, but not sure if this matters. Has this accomplished the same as using gpedit to secure the information?

    Roderunner, I have set up another user ID (as administrator) but it has the same issue with not having access to change the Windows Update settings.

    Thank you again for the suggestions, (and more welcomed!)
    I'm sorry. From your first post, I thought you were familiar with the Group Policy Editor. To start the Group Policy Editor, click on the Start Orb and type gpedit.msc in the search box. Click on gpedit.msc in the results pane. Once the Group Policy Editor is open check the settings at Computer Configuration | Administrative Templates | Windows Components | Windows Update.

    Joe

  10. #9
    New Lounger
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    Thanks Joe. I didn't connect "gpedit" with "Group Policy". gpedit in Start search does not return anything on my version of windows but typing in Group Policy does allow me to open the .msc file. I did access it through this mechanism and all settings have a state of "Not configured" and all comments are "No".
    I changed the "Configure Automatic Updates" settings to Notify before downloading and notify before installing.
    I also "Enabled" "Turn on software notifications". I then "Disabled" the setting "Allow Automatic Updates immediate installation" and "Enabled" the "No Autostart" function, forcing it to notify me and give 5 minutes notice before restarting.

    I then closed the program and open the windows update program as an administrator, only to find that the options are still greyed out. I will now restart the computer to see if it changes and if by some miracle I ahve access to windows update settings I'll log back on within the next ten minutes & say so.

    Thanks again for the help.

  11. #10
    New Lounger
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    The restart did not change things but I then thought I'd go back into Group Policay and see if the changes had reverted back. They hadn't. I then looked further down in Group Policy and thought I'd have a look at the settings under User Configuration | Administrative Templates | Windows Components | Windows Update and noted that "Do not display Install Updates and Shut Down option" was Enabled as was "Remove access to use all windows update features". I disabled these two settings and rechecked the Windows Update program to find that the options are still greyed out but they are the options I want... to check for updates but let me choose whether to download & install them.

    Thanks for the input and putting me on the right track to get this sorted, I appreciate it!!!

  12. #11
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    You'we welcome. I'm a little confused as to why the options are still unavailable after you disabled "Remove access ...". Anyway, glad you got it resolved.

    Joe

  13. #12
    New Lounger
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    I have the same exact problem but could not find an option for gpedit.msc on my search in the start orb. I did a file search using a 3rd party file search program and did find gpedit.msc on my machine (Acer 5750, win7 home premium). I tried opening it by clicking on the file but got the message that the remote procedure call failed. Further checking on google advised that gpedit would not work in Windows Home Premium and I had to upgrade to the Ultimate version.

    My question is can I edit the registry to get the problem solved, or must I in fact have to upgrade? Can anyone help me?

  14. #13
    Plutonium Lounger Medico's Avatar
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    RR, your attachment above in post #5 seems to be invalid.
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  15. #14
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    Quote Originally Posted by Jud G View Post
    I have the same exact problem but could not find an option for gpedit.msc on my search in the start orb. I did a file search using a 3rd party file search program and did find gpedit.msc on my machine (Acer 5750, win7 home premium). I tried opening it by clicking on the file but got the message that the remote procedure call failed. Further checking on google advised that gpedit would not work in Windows Home Premium and I had to upgrade to the Ultimate version.

    My question is can I edit the registry to get the problem solved, or must I in fact have to upgrade? Can anyone help me?
    Have you tried Reset Windows Update components?

    Joe

  16. #15
    Super Moderator jwitalka's Avatar
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    I would also download and run Malwarebytes .
    If it finds anything, then rerun the reset Windows Update Joe suggested.
    Jerry

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