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  1. #1
    2 Star Lounger
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    "Printer Status Monitor" error message on new Samsung printer

    Just purchased a simple mono laser printer, Samsung ML 1865.

    Installed the software from the CD and was able to print immediately.

    However, with each print job, I get an error message: "Printer Status Monitor has encountered a problem and needs to close. We are sorry for the inconvenience."

    Is this a Samsung problem or a Windows problem, and how would I solve it? (Running Windows XP Version 5.1, Service Pack 3).

    J

  2. #2
    Super Moderator RetiredGeek's Avatar
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    J,

    The first thing I would do is check the Samsung website for driver software updates. You don't know how long that machine was "on the shelf". There may already be an update to fix the problem.
    May the Forces of good computing be with you!

    RG

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  3. #3
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    Fresh driver didn't help

    Took your advice and downloaded recent (Jan. 11) driver from the Samsung site, but I still get the same error message when I print.

    J

  4. #4
    Super Moderator RetiredGeek's Avatar
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    J.,

    If the printer is working OK maybe you could just disable the Status Monitor. You could use a free program like AutoRuns or if it is listed in the MSConfig Startup tab you could just uncheck it and reboot.
    May the Forces of good computing be with you!

    RG

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  5. #5
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    Don't see it in the Startup list in msconfig, although I'm not sure what it would be called.

    Is the Status Monitor a Windows program or a specific Samsung program?

    J

  6. #6
    Super Moderator RetiredGeek's Avatar
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    I'm not sure. I typed Status Monitor into the Start Button Search Box and got the attached. I then right clicked it and got the properties and it appears to be a Brother program for my Brother laser printer.
    Attached Images Attached Images
    May the Forces of good computing be with you!

    RG

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  7. #7
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    I have an Epson ML-2525 that did the same thing. The .WER files pointed to ssp4msm.exe v1.1.0.12. I found a solution for mine at Microsoft Answers.

    "Printer Status Monitor Has Stopped Working"

    http://answers.microsoft.com/en-us/w...=1322714743004

    I used the answer from Scorpio4317. It mentions turning off your anti-virus. I did not have to.

  8. #8
    New Lounger
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    Had the same issue with a Samsung ML-2525W. (s/w laser)
    Went to the Samsung support page, there is a "Universal Printer driver", downloaded, installed.
    Then the driver will normally find your printer (independently of a location in a network or local)
    Choose it as your standard, save and exit , now the error message never appears, all is fine

    Rgd Pb

  9. #9
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    Samsung has finally fixed this problem with this patch:

    These are the links for the samsung print drivers

    64-bit
    http://support-us.samsung.com/nas/de...rPatch_x64.zip


    32-bit
    http://support-us.samsung.com/nas/de...rPatch_x86.zip

  10. #10
    New Lounger
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    thx a million cchiacch, the patch solved my printer problem, you sir are a star !!!!1

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