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  1. #1
    4 Star Lounger
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    DVD player not working

    Hi guys!
    I bought a new laptop, which has a DVD player. All the software has been pre installed and when I try to play a DVD, it does nothing. The only software they supplied is Windows me, and its installed. What am I doing wrong here?

  2. #2
    Plutonium Lounger Leif's Avatar
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    Re: DVD player not working

    What does the supplier say about it not working? They should be your first port of call if it is new.
    If the machine has not been built properly and is faulty from new, I don't think you stand a cat's chance in hell of getting it remotely diagnosed!

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    Re: DVD player not working

    It was a gift from somebody and I have no clue who to contact. Its a HP make.

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    Plutonium Lounger Leif's Avatar
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    Re: DVD player not working

    Was it new new, or just new to you?
    If new new, no warranty info?
    If used, was the DVD working before they gave it to you?

    Otherwise <A target="_blank" HREF=http://www.hp.com/country/uk/eng/support.htm>http://www.hp.com/country/uk/eng/support.htm</A>

  5. #5
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    Re: DVD player not working

    its NEW NEW! No warranty info.

  6. #6
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    Re: DVD player not working

    Pardon me for asking, but....

    Are you sure it's a DVD drive and not just a CD-ROM?

    What have you done to try to play a DVD-ROM?

    Do you see the drive in My Computer? In Device Manager??

    Does the disk not play at all or does it 'judder'?

    Can you play an Audio CD? Can you use a Data CD?


    Sorry 'bout all the questions, but I think it's the only way we'll get to the bottom of this...

  7. #7
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    Re: DVD player not working

    I am VERY SURE Its a DVD/CD writter/ CD ROM.
    I've borrowed a DVD and tried to play it
    I see the drive in my computer, It could play music so the CD-ROM is working
    It doesn't play anything nor does it give me any error
    I can play an audio CD but never tried a data CD though

    I would be glad if u could get to the bottom of it.
    Thanx

  8. #8
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    Re: DVD player not working

    I was thinking of doing that but its a long mission.
    Now that I don't have a choice so I do have to do it.
    Thanx guys for trying to help.

  9. #9
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    Re: DVD player not working

    Assuming you've read the manual and done whatever it tells you to do...
    Ask the person who gave it to you where they got if from and get the receipt from them.
    Then contact that place and get them to fix it.
    <IMG SRC=http://www.wopr.com/w3tuserpics/Eileen_sig.gif>

  10. #10
    WS Lounge VIP rory's Avatar
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    Re: DVD player not working

    Hi,
    Are you talking about a movie DVD rather than a data one? If so, do you have a data one to try and see if it recognises that? It's possible you don't have any DVD movie software installed (e.g. PowerDVD) in which case you wouldn't be able to watch films, but the drive should still work with data DVDs.
    Regards,
    Rory

    Microsoft MVP - Excel

  11. #11
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    Re: DVD player not working

    I don't understand. I tried to play a movie DVD. I would have thought the supplier would have installed the software needed to play the movie in the laptop. Wouldn't u?

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    WS Lounge VIP rory's Avatar
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    Re: DVD player not working

    Frankly, yes I would but it wouldn't be the first time a supplier has forgotten to install something! If you look under Start - Programs does there appear to be any DVD playing software there? (it may be worth checking under Accessories-Entertainment in case it has a strange install setup) If not, did it come with all the install CDs?
    Regards,
    Rory

    Microsoft MVP - Excel

  13. #13
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    Re: DVD player not working

    I never checked y'know. I'll do that first thing when I get home. I ONLY received Windows Me with the laptop. I really don't wanna bother my mother in law for the receipt. Is there anyway I could buy the software separetly? Is it possible?

  14. #14
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    Re: DVD player not working

    No! You *must* take it back and *insist* on it's being put right!
    <IMG SRC=http://www.wopr.com/w3tuserpics/Eileen_sig.gif>

  15. #15
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    Re: DVD player not working

    I will mighty witch!
    <img src=/S/bow.gif border=0 alt=bow width=15 height=15>
    THANX

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