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  1. #1
    Silver Lounger Duchess843's Avatar
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    Unhappy Document in printer queue.

    I have a Lexmark Duplex Printer, Model: X6570. There's a document in the queue and cancel the print job does not remove the notice.

    I've had two Lexmark techs take control of my PC and various things were tried, one being some changes were made in the registry and the settings for the printer where changed. There fixes worked for a short time but the problem returns after about 4 or 5 print jobs. Sometimes the printer prints 1 page but doesn't release the paper, other times if I have two pages to print, it prints double-sided or only one side and holds the document. If I shut the printer down the paper will be released and I get the doccument in queue notice when I look at Devices and Printers on the Start Menu.

    Other than purchasing a new duplex printer, I'd like suggestions about fixing the problem, please.

    Thanks in advance,

    Gloria
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  2. #2
    5 Star Lounger chowur's Avatar
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    I can only suggest.That you uninstall the drivers & printer with,Revo Uninstaller;http://www.revouninstaller.com/revo_..._download.html
    Then install new drivers for your printer in question here;http://support.lexmark.com/index?pag...erlocale=EN_US
    BTW,the Revo uninstaller is FREE. Just make sure you do read the READ Me file before you use the program.It's a great program.
    Problems cannot be solved by the same level of thinking that created them. -Albert Einsten

  3. #3
    Super Moderator RetiredGeek's Avatar
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    Gloria,

    You can try stopping and restarting the print spooler service.
    1. Start a Command prompt as Administrator
    2. Type: net stop spooler {you should get a message saying the service was stopped successfully}
    3. Type: net start spooler {you should get a message saying the service was started successfully}
    4. Type: Exit {to close the command prompt session}
    May the Forces of good computing be with you!

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  4. #4
    Silver Lounger Duchess843's Avatar
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    Thanks Retired Geek, but can't I accomplish the same thing by going into Admin Tools > Services?
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  5. #5
    Silver Lounger Duchess843's Avatar
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    Installation of a new driver was done while the Lexmark Tech had control of my PC. I saw him do it, he removed the currect driver and went to the page you mentioned and downloaded and installed a new driver.
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  6. #6
    Super Moderator RetiredGeek's Avatar
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    Quote Originally Posted by Duchess843 View Post
    Thanks Retired Geek, but can't I accomplish the same thing by going into Admin Tools > Services?
    Gloria,

    Yes you can do it that way also. the nice part about the NET commands is you can put them in a batch file w/a shortcut on your desktop and just double click it when the problem occurs.
    May the Forces of good computing be with you!

    RG

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  7. #7
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by RetiredGeek View Post
    Gloria,

    You can try stopping and restarting the print spooler service.
    1. Start a Command prompt as Administrator
    2. Type: net stop spooler {you should get a message saying the service was stopped successfully}
    3. Type: net start spooler {you should get a message saying the service was started successfully}
    4. Type: Exit {to close the command prompt session}
    RG, I did as you suggested and the roof fell in. When I clicked on print I was informed: "Before you can print you need to select a printer. If you need to install a printer, either double-click Add Printer icon or click Find Printer button located on General tab of this dialog. I selected Find Printer generating another notice which said: Windows cannot connect to the printer. The local print spooler service is not running. Please restart the Spooler or restart your machine.

    I will restart after I finish writing this post, I sure hope I find the printer because I don't know how to Add a Printer. It may be a simple process but one I'm not familar with.

    Wish me luck.

    Gloria
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  8. #8
    4 Star Lounger
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    Check that the print spooler is running first (using Task Manager). Unless the spooler is running, Windows cannot see any printer. It is unlikely to be a printer problem.

  9. #9
    Super Moderator Deadeye81's Avatar
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    Hi Gloria,

    See if this article is of any help in resolving your printer spooler problem.

  10. #10
    Super Moderator RetiredGeek's Avatar
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    Gloria,

    I confirmed that my instructions work, at least on my machine. I also confirmed TerFar's post that while the spooler was stopped no printers showed up in Devices and Printers. Upon restarting the service all the printers reappeared. Sorry you're still having a problem.

    I re-read your OP and you didn't mention what Windows version you were using. If you're using Win-7 you should start the command prompt w/Administrator privileges.
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    Last edited by RetiredGeek; 2011-08-03 at 17:23.
    May the Forces of good computing be with you!

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  11. #11
    Silver Lounger Duchess843's Avatar
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    To answer your question, I'm using Windows 7. You're not half as sorry as I am about this darn printer. to this day I'm still having problems with it. This is my third printer, the first one was replaced by Lexmark, I bought a later model Lexmark All-in-one when the second one broke. You'd think by then that if I had any sense I would have selected a different brand.

    If and when I have to buy another one you can bet your last dollar it won't be a Lexmark.
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  12. #12
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by Deadeye81 View Post
    Hi Gloria,

    See if this article is of any help in resolving your printer spooler problem.
    Thanks for the article, but it was way to technical for me. Perhaps I should forward it to Lexmark Technical Support. It would probably help them fix the printers they were hired to fix.
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  13. #13
    Silver Lounger Duchess843's Avatar
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    I found that out the hard way, thanks for your reply.
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    New Lounger pcconsultingct's Avatar
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    Thumbs up

    Yeah It sure sounds like a Printer Driver is malfunctioning.I think if you can disect that article,and apply it,step by step,it should fix your problem!

  15. #15
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by pcconsultingct View Post
    Yeah It sure sounds like a Printer Driver is malfunctioning.I think if you can disect that article,and apply it,step by step,it should fix your problem!
    I'm not a geek nor technically inclined. I will try to get the Lexmark tech who will be attempting to fix it once again, via remote control, to check the drivers.

    Thanks for the tip.

    Gloria E
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