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  1. #1
    Bronze Lounger
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    Windows Installer

    My OS is Win 7 Pro 32 bit with SP1 and all updates installed.

    I believe Windows Installer is corrupt, because when I tried to uninstall my existing version of Macrium Reflect, using Revo Uninstaller,prior to installing the current version,a Windows Installer Window opened but said this operation is only valid for currently installed programs,or words to that effect.

    A corrupt Windows Installer might also explain one or two other problems I have.

    Can anyone tell me how to solve this problem?

    Urgent help would be appreciated.

    Thanks and regards,
    Roy

  2. #2
    Plutonium Lounger Medico's Avatar
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    It is also possible that Macrium Reflect is not installed correctly. You should be able to upgrade to the new version Of Macrium Reflect without removing the old. It's also possible Revo Uninstaller is not installed correctly.

    Also you can try the Windows Installer Cleanup Utility as referenced in this article. A Google Search shows other possibilities if the Windows Installer is indeed broken.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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  3. #3
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    Hello Ted,

    I tried to use the command prompt method referred to in the first result shown in the Google Search link you provided, the relevant part reads as follows:

    1.ClickStart , click Run , type cmd in theOpen text box, and then click OK .
    2.Type cd %windir%\system32 , and then press ENTER.
    3.Type attrib -r -s -h dllcache , and then press ENTER.
    4.Type ren msi.dll msi.old , and then press ENTER.
    5.Type ren msiexec.exe msiexec.old , and then press ENTER.
    6.Type ren msihnd.dll msihnd.old , and then press ENTER.
    7.Type exit , and then press ENTER.
    8.At the command prompt, type exit , and then press ENTER.
    9.Click Start , and then click Turn off computer or Shut Down .
    10.Select the Restart option, and then click OK , or click Restart .
    11.Log on to the computer.
    12.Download and install the latest version of the Windows Installer from the link below

    http://www.microsoft.com/downloads/d...displaylang=en

    I came unstuck on the third command,i.e.when I copied and pasted it into command prompt I was told invalid parameter.

    I tried variations of that command, in that I changed the spacing and tried leaving out the -s and or -h, but either the parameter was incorrect each time or I was told wrong switch.

    Can you please tell me what the third command should be?

    Thanks and regards,Roy

  4. #4
    Plutonium Lounger Medico's Avatar
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    It is probably good that the procedure you tried did not work. It appears the Windows Installer for Win 7 is v5, and is not available for download at this time. The best I could find is a repair install to fix Windows Installer problems. The link from Windows download in your last post is for v4.5 which is not for Win 7.

    Windows Installer issues: Try these steps (from the Windows Installer Cleanup Utility link above)

    Windows Installer issues
    The Windows Installer Engine could be corrupted, installed incorrectly, or
    disabled. This may cause installation issues.

    Note: The Windows
    Installer Engine manages the installation of software, manages the additions and
    deletions of software components, monitors file resiliency, and maintains basic
    failure recovery by using rollbacks.

    Use these methods to identify any
    Microsoft Installer issues that may be causing problems when you install,
    uninstall, or update programs. Start with method 1, follow the steps in that
    method, and then go to the next method if your issue is not
    resolved.

    Method 1: Determine whether the Windows Installer engine is
    functioning
    1. Click Start
      In the Search box type MSIExec, and then
      press Enter.
    2. If the MSI engine is working, there should be no error messages. If you
      receive an error message, note the error. If you are proficient in how to use
      search engines, you can use the error message to help locate additional content
      to troubleshoot the issue.
    3. Try to install or to uninstall again.
    If the problem persists,
    go to method 2.



    Method 2: Make sure that the Windows Installer service is not
    set to Disabled
    1. Click Start
      type services in the Search box and then press Enter to open
      Services.
    2. Right-click the Windows Installer service, and
      then click Properties.
    3. If the Startup type box is set to Disabled, change it to Manual.
    4. Click OK to close the Properties window.
    5. Right-click the Windows Installer service, and
      then click Start. The service should start without
      errors.
    6. Try to install or to uninstall again.
    These steps will tell you if there are error in the Windows Installer, and if not if it is set to disabled. If these are both OK, since there is not a download available for v5 you may be stuck with the repair install.
    Last edited by Medico; 2011-08-09 at 21:21.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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  5. #5
    Bronze Lounger
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    Hello Ted,

    Thanks.I used Methods 1 and 2 and there were no problems, so I guess the other problems I have are not related to Windows Installer. Is the repair install you refer to the Fred Langa non destructive no reformat one, or the F8 repair? (I tried the F8 repair and the sfc /scannow command,and no problems were found).

    Please advise.

    Best regards,Roy

  6. #6
    Plutonium Lounger Medico's Avatar
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    Roy, Good morning,

    Win 7 Repair Install

    If the repair install does not solve your various problems, then I hate to say it but a complete reinstall of Win 7 may be the best and quickest option to get back. It seems your problems keep duplicating themselves (hyperlinks not working for one) This either suggests a basic Win 7 fault, or possibly a nasty still lingering somewhere. Either way be sure to back up all your data, then reinstall Win 7 from scratch. This MS article shows several alternative. In your case I would choose "Using the custom installation option and formatting the hard drive" link. This will completely delete everything and format your HD, then install a fresh copy of Win 7.

    Once Win 7 has been reinstalled, you can start the upgrades process with WU. (Be sure that you save any registrations from any paid software you have for reinstallation). I would next install your security apps (I left them for after the updates because sometimes these security apps interfere with correct installation of these updates). You can then install all the apps you need, and customize your OS as you like.

    Finally once everything is where you wish it, create an Image! (if you do decide on the reinstallation, you can dispose of all Images you might have made with the corrupted OS)

    I am sorry if this is the way you have to go. You have more than one very weird problem that seems to defy solutions. I do hope the repair install works, but if not then go for it.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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  7. #7
    Bronze Lounger
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    Hello Ted,

    I was unable to use the repair install method because I couldn't uninstall SP1, so I did a complete reinstall and I am pleased to say my problems have all gone.

    I have made an up to date Macrium image.

    Sincere thanks for all your help.

    Regards,Roy

  8. #8
    Plutonium Lounger Medico's Avatar
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    Roy, Glad you got things working, sorry you had to do the reinstall. There is a link to Digital River where you can download Win 7 with SP1 included. I could not connect vis IE, and the download with Chrome was very slow, but it is successful. However, I believe Images will be quicker if something unexpected happens in the future so start creating your Images today and continue creating Images whenever you make a change in your system.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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  9. #9
    Bronze Lounger
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    Ted, Thanks again. I could not connect to the download via the link you gave,but after spending time Googling I found the following link,which I hope is useful to fellow Loungers:

    http://techdows.com/2011/07/download...oad-links.html

    Regards,Roy

  10. #10
    Plutonium Lounger Medico's Avatar
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    This link also links to the Digital River site. IE is having a problem connecting to the site. As I said, Chrome did connect but the download was VERY slow.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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    Win 8 Pro (64 Bit), IE 10 (64 Bit)


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  11. #11
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    Hi royw,

    If Widows Installer Cleanup Utility conflicts with your Windows Program, uninstall it completely and to fix the corrupted file and MS Office 2007, follow these steps:
    Browse to where the Office 2007 installation files are stored, whether its on CD or in a folder on your drive. Right click the setup file and click Run as administrator and see if it installs then.
    Also try disabling your Antivirus and see if it resolves the problem. Another thing to try is disabling User Account Control temporarily.
    1. Go to User Accounts in Control Panel
    2. Change User Account Control Settings
    3. Pull the Slider down to lowest level possible
    4. Reboot the PC
    5. Now follow the instructions provided here:
    http://www.windows-installer-cleanup-utility.com/
    6. Download necessary tools to get your computer to the previous stage.

  12. #12
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    Hello CraigBGower,

    Thanks a lot but I solved my problems with a clean reinstall as mentioned in post#7.

    Best regards,Roy

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