Results 1 to 13 of 13
  1. #1
    Lounger
    Join Date
    Aug 2011
    Location
    Temple, Texas USA
    Posts
    30
    Thanks
    1
    Thanked 0 Times in 0 Posts

    Missing e-mail after upgrading Outlook 2007 to 2010

    Last week I upgraded Office 2007 to 2010. I assumed that the current data file would be moved or renamed, but I cannot find it. When Outlook installed it automatically configured itself for IMAP, and I've always used POP3. Maybe that has something to do with it. At any rate, I am missing about three years' worth of e-mail. Granted, a lot of it is junk but there's that one e-mail one I'll really need that can't be found. It'll happen sooner or later. I'm wondering now if the new Outlook.pst overwrote the previous version when 2010 was installed. I've checked my most recent backup and that seems to be the case.

    Any help is appreciated. Have a great day.

    Jim

  2. Subscribe to our Windows Secrets Newsletter - It's Free!

    Get our unique weekly Newsletter with tips and techniques, how to's and critical updates on Windows 7, Windows 8, Windows XP, Firefox, Internet Explorer, Google, etc. Join our 480,000 subscribers!

    Excel 2013: The Missing Manual

    + Get this BONUS — free!

    Get the most of Excel! Learn about new features, basics of creating a new spreadsheet and using the infamous Ribbon in the first chapter of Excel 2013: The Missing Manual - Subscribe and download Chapter 1 for free!

  3. #2
    Administrator
    Join Date
    Jun 2010
    Location
    Portugal
    Posts
    10,050
    Thanks
    129
    Thanked 1,114 Times in 1,026 Posts
    What operating system are you using?

  4. #3
    Lounger
    Join Date
    Aug 2011
    Location
    Temple, Texas USA
    Posts
    30
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Thanks for the message. Right after I did the Office upgrade I upgraded to Windows 7 from Windows Vista.

  5. #4
    Administrator
    Join Date
    Jun 2010
    Location
    Portugal
    Posts
    10,050
    Thanks
    129
    Thanked 1,114 Times in 1,026 Posts
    The pst file is normally located at C:\Users\Username\Local Settings\Microsoft\Outlook

    Don't you have the email accounts that you had prior to the upgrade?

  6. #5
    Lounger
    Join Date
    Aug 2011
    Location
    Temple, Texas USA
    Posts
    30
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Well, I thought I had the e-mail until I started looking for it. I'll double check that location and the corresponding spot in the Windows.old folder.

  7. #6
    Super Moderator jscher2000's Avatar
    Join Date
    Feb 2001
    Location
    Silicon Valley, USA
    Posts
    23,112
    Thanks
    5
    Thanked 93 Times in 89 Posts
    Quote Originally Posted by SoonerJim View Post
    When Outlook installed it automatically configured itself for IMAP, and I've always used POP3.
    An account configured for IMAP access always has its own separate data file. However, you should have a set of local folders for everything else, including contacts and calendar. If your local folders are blank, then hopefully you can find your old data file (PST) and copy over the content. If you prefer not to use IMAP, then you can re-setup that account.

  8. #7
    Lounger
    Join Date
    Aug 2011
    Location
    Temple, Texas USA
    Posts
    30
    Thanks
    1
    Thanked 0 Times in 0 Posts
    OK, thanks for the tip. I checked System Restore, but I don't have anything before I installed Windows 7. I was hoping there might be a restore point with the old Outlook. Rats.

  9. #8
    Administrator
    Join Date
    Jun 2010
    Location
    Portugal
    Posts
    10,050
    Thanks
    129
    Thanked 1,114 Times in 1,026 Posts
    You mean you upgraded without backing up first?

  10. #9
    Lounger
    Join Date
    Aug 2011
    Location
    Temple, Texas USA
    Posts
    30
    Thanks
    1
    Thanked 0 Times in 0 Posts
    I did not do a backup before upgrading Office, but I did before upgrading Windows. If the Office upgrade overwrote my Outlook data file, the Windows backup won't do any good. I should have backed up, made sure Office was perfect, then gone on to Windows 7.

  11. #10
    Lounger
    Join Date
    Aug 2011
    Location
    Temple, Texas USA
    Posts
    30
    Thanks
    1
    Thanked 0 Times in 0 Posts
    I think I found it: C:\Users\Jim\AppData\Local\Microsoft\Outlook\Outlo ok1.pst

    I opened it and got a bunch of calendar reminders I should get.

    Now I guess I need to merge the data from Outlook.pst and figure out how to redo all this as a POP3 account. Small steps, Jim, baby steps!

  12. #11
    Lounger
    Join Date
    Aug 2011
    Location
    Temple, Texas USA
    Posts
    30
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Not sure why it reads Outlo ok1.pst It should be Outlook1.pst.

  13. #12
    Administrator
    Join Date
    Jun 2010
    Location
    Portugal
    Posts
    10,050
    Thanks
    129
    Thanked 1,114 Times in 1,026 Posts
    You will need to setup your accounts as POP accounts. While doing this, you can specify the existing Outlook file as the file to be used by the new accounts. Alternatively, you can specify a new .pst file and then simply drag and drop all your stuff from the old pst into the new pst file.

  14. The Following User Says Thank You to ruirib For This Useful Post:

    SoonerJim (2011-09-13)

  15. #13
    Lounger
    Join Date
    Aug 2011
    Location
    Temple, Texas USA
    Posts
    30
    Thanks
    1
    Thanked 0 Times in 0 Posts
    Thanks to everyone for their helpful advice.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •