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  1. #1
    New Lounger
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    Question Win 7 Service Pack 1 - can't install

    I have tried to install the Win 7 Service Pack 1 several times with no success. I have followed all the suggestions provided by Windows Help generated by the crashes. The best I've gotten is the SP starts to install on closing, but crashes on the subsequent start up. Any ideas??

  2. #2
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    Is there a reason for you to remove SP1?

  3. #3
    5 Star Lounger
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    I think the question was about installation, not uninstallation. Maybe he has a bad download. Maybe his antivirus is still on.

    Zig

  4. #4
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    Quote Originally Posted by Zig View Post
    I think the question was about installation, not uninstallation. Maybe he has a bad download. Maybe his antivirus is still on.

    Zig
    You are right, I misread it. Byteless, please accept my apologies.

  5. #5
    Plutonium Lounger Medico's Avatar
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    I would download the file from MS, then disconnect from the internet, shutdown other apps including AV, then run file.

    You would want one of the bottom 2 files (x64 is 64 Bit, x86 is 32 Bit)
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  6. #6
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    Have you checked the event logs for additional information?

    Joe

  7. #7
    New Lounger
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    Thanks for your assistance.

    Trusted Advisors,
    Thanks for your help. After trying your suggestions, not knowing what to look for in the activity log, being too embarrassed to show you all how little I know, I contacted Microsoft Email Help.

    I reran the Update Tool and System Readiness Tool; downloaded the Service Pack; disconnected from the Internet; disabled my Norton and tried again....Nope, still didn't work.

    Ran a System Files Checker and found no integrity violations. Finally, I reinstalled Win 7 and before doing anything else attempted the install of Service Pack 1. It worked.

    Again, thanks for your suggestions and experience.

  8. #8
    Plutonium Lounger Medico's Avatar
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    Glad you got things working. A couple of things to do for the future:

    1) Look into Imaging!!!! I recreate my Images whenever I make changes to my PC. (An up to date Image takes far less time to restore than an out of date Image. An out of date Image will require any updates or changes made to your system since the Image was created to be redone. An up to date Image already has these changes) There is oodles of info in the Security and Backup forum on how to Image and Imaging apps both free and paid.

    2) You can download the Win 7 iso file which includes SP1 from Digital River. In this way you will have the original Win 7 file with SP1 already incorporated. Just burn this iso file to DVD (right click the file and choose Burn Image to disk). Your original key should work. This way you will have an installation disk with SP1, say if you ever have to do a Repair Install, etc.

    See #1 above. This should eliminate the need to reinstall Win 7. The Image will include ALL you customizations, installed apps, everything. The restoration from an Image takes about 10 minutes!!!
    Last edited by Medico; 2011-10-06 at 05:27.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

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