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  1. #1
    Bronze Lounger
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    Laptop Not Starting

    The hard drive on my friend's laptop (XP with SP3 and all updates installed) has failed. My local computer technician intends to replace the drive, but emailed me to say that when he tried to switch the laptop on it would not come on. I told him that didn't happen the last time I used it before taking it to him. He hopes it may just be that the battery needs charging, and confirmed that the power adapter is OK. Does any fellow lounger have any suggestions about this?

    Advice would be appreciated.

    Thanks and regards,Roy

  2. #2
    Super Moderator BATcher's Avatar
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    A laptop should work when the mains adapter is connected but the battery has been removed...
    BATcher

    Time prevents everything happening all at once...

  3. #3
    Gold Lounger
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    Quote Originally Posted by royw View Post
    Does any fellow lounger have any suggestions about this?

    Advice would be appreciated.
    roy,
    Hello.... Could be that the that when the HD failed, it did so in a way that ran the battery down... Changing out the "DOA" hard drive and charging up the battery should do it... I would be too much of a coincidence to have something else fail after the HD failure, and unrelated. Just my thoughts.. Regards Fred
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  4. #4
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    Echo both of the above, but a computer tech should not be calling the client with a "hopefully this", or "possibly that" answer unless agreed in advance.

    There should be a clear diagnosis and a range of recovery/repair options offered. In some cases, a specific failure mechanism might not be established, but then the tech should explain all steps taken to establish the best engineering guess of the failure.

    I would press for a more specific diagnosis and an explanation of the dead drive.

    In my experience, there is not much more unsettling for a client than to be given half an answer.

  5. #5
    5 Star Lounger RussB's Avatar
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    Quote Originally Posted by Tinto Tech View Post
    I would press for a more specific diagnosis and an explanation of the dead drive.

    In my experience, there is not much more unsettling for a client than to be given half an answer.
    This is nearly as unsettling as when a customer tells the tech about half the problems.
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