Results 1 to 5 of 5
  1. #1
    2 Star Lounger
    Join Date
    Dec 2009
    Location
    near Boulder, Colorado, USA
    Posts
    112
    Thanks
    22
    Thanked 4 Times in 4 Posts

    Question Win7 Explorer crashes when I select more than 1.2 GB of large files to copy

    I finally started filming videos, and have a collection of several dozen 100-300MB .m2ts and .mov files in a folder that totals 2+GB. I wanted to copy some of the videos to another drive. When I selected 12 or 13 of them (1.2-1.4 GB total) by using the Shift-down-arrow method, and stopped and pressed Shift-up-arrow once (to remove the bottom file from the selection), Explorer instantly crashed and had to be restarted.
    This happened several times in succession.
    I did warm or cold reboots after each crash, but the crashes continued. Selecting many files in other directories did not crash. When I tried the selection process on the only other folder with many large files, it also crashed when more than 1.2GB or so were selected.

    SYSTEM:
    Dell Inspiron 530 Desktop
    Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz
    4 GB Memory
    All disks NTFS:
    Disk C: 260 GB Available, 395 GB Total
    Disk D: 4651 MB Available, 10240 MB Total
    Disk L: 153 GB Available, 931 GB Total
    Win7 Home Prem. SP1

    My questions are: Is this a known limitation on Win7? What can I do to fix it, other than never select more than 1GB or so of files to copy or move?
    TIA.

  2. #2
    Super Moderator CLiNT's Avatar
    Join Date
    Dec 2009
    Location
    California & Arizona
    Posts
    6,121
    Thanks
    160
    Thanked 609 Times in 557 Posts
    My questions are: Is this a known limitation on Win7? What can I do to fix it, other than never select more than 1GB or so of files to copy or move?
    TIA.
    No, I routinely move dozens of 1 GB AVI files around.
    Use the copy and paste or drag and drop method instead of the keyboard one you mentioned.

  3. #3
    2 Star Lounger
    Join Date
    Dec 2009
    Location
    near Boulder, Colorado, USA
    Posts
    112
    Thanks
    22
    Thanked 4 Times in 4 Posts
    Quote Originally Posted by CLiNT View Post
    No, I routinely move dozens of 1 GB AVI files around.
    Use the copy and paste or drag and drop method instead of the keyboard one you mentioned.
    The problem is not in my copying and/or pasting, it is in the selecting of what I intend to copy. I am able to select and copy (by dragging or by copy/paste) a few files at a time, no problem. It is when the total exceeds 1.2GB or so that the crash occurs. Doing the operation piecemeal, a few at a time, is tedious, but workable, and that is how I ended up doing the work. But I still want to know if my system is faulty, or is it Win7?

    For example, have you ever moved a dozen files of 200MB each, all at one time, in one operation, by selecting them as a group and dragging them to a new folder? That is what I was doing, and which failed before I could drag them anywhere, or even do CTL-C or click File, Copy. I wasn't even done selecting the group when it crashed.

  4. #4
    Super Moderator CLiNT's Avatar
    Join Date
    Dec 2009
    Location
    California & Arizona
    Posts
    6,121
    Thanks
    160
    Thanked 609 Times in 557 Posts
    It has to be your system that is faulting. I attempted the shift arrow keys selection combination without issue.
    I normally use the mouse to highlight selections, not the keyboard.

    Are we talking about a freeze up in Explorer.exe or a full blown blue screen crash?

    Check your event viewer for more info regarding the crash:
    eventvwr.msc

  5. #5
    2 Star Lounger
    Join Date
    Dec 2009
    Location
    near Boulder, Colorado, USA
    Posts
    112
    Thanks
    22
    Thanked 4 Times in 4 Posts
    Quote Originally Posted by CLiNT View Post
    It has to be your system that is faulting. I attempted the shift arrow keys selection combination without issue.
    I normally use the mouse to highlight selections, not the keyboard.

    Are we talking about a freeze up in Explorer.exe or a full blown blue screen crash?

    Check your event viewer for more info regarding the crash:
    eventvwr.msc
    Not BSOD; Explorer.exe crashes, giving this in eventvwr.msc (for the last crash):

    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: explorer.exe
    P2: 6.1.7601.17567
    P3: 4d6727a7
    P4: StackHash_d9cc
    P5: 6.1.7601.17514
    P6: 4ce7b96e
    P7: c0000374
    P8: 000c37b7
    P9:
    P10:

    Attached files:

    These files may be available here:
    C:\Users\c\AppData\Local\Microsoft\Windows\WER\Rep ortArchive\AppCrash_explorer.exe_78ef7631c6abbec1d 25a6acc8e7c1924f5c73bd_092604e0

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 45b6d580-f3a4-11e0-9c9d-00219b046fc3
    Report Status: 0

    And for the crash before that:

    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: explorer.exe
    P2: 6.1.7601.17567
    P3: 4d6727a7
    P4: ntdll.dll
    P5: 6.1.7601.17514
    P6: 4ce7b96e
    P7: c0000005
    P8: 00055c22
    P9:
    P10:

    Attached files:

    These files may be available here:
    C:\Users\c\AppData\Local\Microsoft\Windows\WER\Rep ortArchive\AppCrash_explorer.exe_3e5e4848ec8ff9a2a cca4a2d47fca0ac3e453ee_164de37b

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: c7bc4d37-f3a3-11e0-9c9d-00219b046fc3
    Report Status: 0

    And for the one before that:


    Fault bucket , type 0
    Event Name: APPCRASH
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: Explorer.EXE
    P2: 6.1.7601.17567
    P3: 4d6727a7
    P4: ntdll.dll
    P5: 6.1.7601.17514
    P6: 4ce7b96e
    P7: c0000005
    P8: 00056018
    P9:
    P10:

    Attached files:

    These files may be available here:
    C:\Users\c\AppData\Local\Microsoft\Windows\WER\Rep ortArchive\AppCrash_Explorer.EXE_282185c936fca0fc1 e19d3b1c29659dee94cda1_066fb55a

    Analysis symbol:
    Rechecking for solution: 0
    Report Id: 85d75b16-f3a3-11e0-9c9d-00219b046fc3
    Report Status: 0

    I have no idea how to interpret these reports/logs to see what is happening.

Tags for this Thread

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •