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  1. #1
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    Bootit NG USB problem.

    I hope this is in the correct section of the forum.

    I've been using BING (Boot it Next Generation) for many years with great success.

    However I recently upgraded to an ASUS P8P67 Pro motherboard and since then My USB mouse doesn't work in BING.

    If anyone has the same set up I have and it works, please let me know. Perhaps I can then resolve this issue.

    Thanks.

  2. #2
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    Seems this issue is common with these MB's. I have opened a ticket with ASUS.

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    Super Moderator CLiNT's Avatar
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    Does a legacy mouse work, or a USB to PS/2 converter plug?
    Have you looked into a BIOS update?
    Can you get by with the sole use of the keyboard?

  4. #4
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    no
    yes
    yes (but it's a pita)

  5. #5
    Super Moderator CLiNT's Avatar
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    I would recommend checking with TeraByte Unlimited to see if your generic mouse driver can be integrated into the rescue disk as a possible solution.
    You also may want to consider upgrading your BootIt NG to the latest newer version of "Bootit bare Metal" or "Image for Windows" that TeraByte Unlimited offers.

  6. #6
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    Rescue disk? Do you mean install disk?

    BING works fine for me. I just use the Boot manager and partition manager functions. BIBM will cost $'s to upgrade.

    Apparently this is a ASUS MB/BIOS problem. Even FreeDOS wont work (ie no usb mouse support).

    I'll update this thread if I ever hear from ASUS.

  7. #7
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    Quote Originally Posted by High Sierra View Post
    Seems this issue is common with these MB's. I have opened a ticket with ASUS.
    I just discovered that my ticket didn't go thru. Just opened another. Have confirmation this time.

  8. #8
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    I did receive a reply from an ASUS support person, asking for more information. When I clicked on the Reply button in their email it took me to the original ticket.

    I updated the ticket with more information and clicked on the send button and got some reply about their server being busy. I have been trying for several days and keep getting the same error.

    I tried replying to the email (directly to the ASUS support person on the 16rh but haven't received an answer.

  9. #9
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    I have upgraded the bios to 2103, at ASUS Tech support suggestion, and it has given me control of the mouse.

    however, it is not working 100%. There is a small issue that the mouse pointer moves by itself about every 1-3 seconds. This causes problems when i want to key something in and the pointer moves somewhere.

  10. #10
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    Update: it's actually about once every 4 seconds. the mouse moves about 2 inches to the right and down a little. When it reaches the right edge of the screen it just moves down. This is very inconvenient if you need to type something as you lose whatever you typed when the mouse moves.

    I hope ASUS has a solution for this.

    EDIT: or possibly this movement is a BING issue as another BING user with different Motherboard has the same issue.
    Last edited by High Sierra; 2012-01-19 at 12:27. Reason: added text after EDIT:

  11. #11
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    Here is the last answer I received from ASUS: My bolding.

    Dear Valued Customer,

    If the system and mouse work fine without the legacy application then there is a problem in the legacy application itself. You need to check with the vendor of that application. I checked that vendor for BING (BootIt Next Generation) and they no longer support BING and have upgraded to BIBM (BootIt Bare Metal). Contact them and see if you can get an upgrade on their software. A floating mouse pointer is a software or mouse issue and not a motherboard issue.


    Best Regards,

    xxxxx

    ASUS Customer Service

  12. #12
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    Here is ASUS's latest reply:

    Dear Valued Customer,

    Sorry for my delay,If the issue still remains, you will need to contact our RMA department for assistance.
    1) If you have Internet access, you can visit this website:
    http://vip.asus.com/eservice/usa_rmaserv.aspx
    to request an RMA
    Please include your name, mailing address, telephone number, and the serial number of your product.
    2) If you are in the USA or Canada, also, you could call our RMA department at 812-282-2787 (Hours: 5:30am ?9:00pm(PST) support) select option 2 then option 2. Canada:Canada Phone*: 1-905-370-2787 (French support available). Please have the serial number of your ASUS product handy when you call.

    Best Regards,


  13. #13
    Super Moderator jwitalka's Avatar
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    Check your BIOS for a setting called USB Legacy function or something similar and enable it. Mine is under the Integrated Peripherals section.

    Jerry

  14. #14
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    Quote Originally Posted by jwitalka View Post
    Check your BIOS for a setting called USB Legacy function or something similar and enable it. Mine is under the Integrated Peripherals section.

    Jerry
    Do you have BING?
    What MB brand/Model?
    Does USB mouse work in BING? (only pertinent if same MB as me)?
    What Mouse (if it works in BING)?


    As far as Legacy USB support, I've tried enabled, disabled, tried USB3 legacy support etc.

    I also have a thread on the Terabyte forums.

    I guess I'll never know if it's a problem with the MB/BIOS or with BING.
    Last edited by High Sierra; 2012-02-25 at 09:36. Reason: punctuation.

  15. #15
    Super Moderator jwitalka's Avatar
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    I don't have Bootit NG but the legacy setting has fixed other problems with getting a USB device working before the Windows drivers kick in, so I thought it was worth a shot. Sorry it didn't help.

    Jerry

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