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  1. #1
    5 Star Lounger
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    USB 3.0 ports not recognised during Bios booting.

    I have a Dell 14z Laptop which has two USB 3 ports and one USB 2.
    The USB 2 port is recognised when I put in my Macrium reflect restore disk or windows disk for restoring.
    But neither of the USB 3 ports are recognised so cannot complete an image restore using these ports. This also happens on my desktop which has USB 3 ports.
    Is there any way to get these ports to be usable for image backup restoring?
    Last edited by curiousclive; 2011-11-21 at 16:45.

  2. #2
    Super Moderator CLiNT's Avatar
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    Ensure you have the latest drivers for USB 3.0, and BIOS.
    You can also check in BIOS to see if there are boot options for the USB 3.0 controler.

  3. #3
    Super Moderator RetiredGeek's Avatar
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    Clive,

    Sounds like the USB3 ports are not supported in BIOS but only after software drivers are loaded. If you can get the drivers and use the Win PE version of the Macrium Reflect recovery CD/USB it prompts for loading drivers for unrecognized devices. I've not tried this but have to deal with the prompt whenever I do a restore.
    May the Forces of good computing be with you!

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  4. #4
    5 Star Lounger
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    Thanks everyone
    I don't think I'll bother with having to install drivers every time I want to do a restore. I'll just leave my external disk connected to the USB 2 port which is natively recognised in bios.
    Last edited by curiousclive; 2011-11-24 at 12:09.

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