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  1. #1
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    Question Same updates keep coming back

    KB972270 and KB982132 keep wanting to reinstall and do every time I log off. When I run a Secunia Scan, I get told that Windows XP Pro needs updating but I am running XP Home. I am also running Registry Mechanic.

  2. #2
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    Have you tried running Windows Update without logging off?

  3. #3
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    I have installed them many times both voluntarily and involuntarily

    Quote Originally Posted by ruirib View Post
    Have you tried running Windows Update without logging off?
    Yes

  4. #4
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    Do they complete with success?

  5. #5
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    Same updates keep coming back

    Nothing to indicate they haven't

  6. #6
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    What do you get if you view the updates history?

  7. #7
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    Same updates keep coming back

    How do you do that?

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    Quote Originally Posted by ChaimLavan View Post
    How do you do that?
    If you start Windows Update, in the left column there is a label Options and immediately below it you can Review your update history. Click this option and let me know what is shown in the Status column for the updates in question.

  9. #9
    New Lounger
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    The two updates have successfully (green icon) updated multiple times beginning on November 5, 2011. Sometimes several days in a row. Other updates have successfully updated but only once in the same time frame.

  10. #10
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    Please check if any info here is of use: http://support.microsoft.com/?kbid=910339

    The advice here may also be useful.

  11. #11
    4 Star Lounger I.M.O.G.'s Avatar
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    For a quick fix attempt, which may not work but it has a chance and is not too complicated, this is what I would do:

    1. Through the control panel, open the add/remove programs application
    2. In the add/remove programs window, place a check in the box for "show updates"
    3. Find the updates in the list which keep prompting you to install them, and click the button to uninstall/remove them
    4. Once removed, reboot your computer
    5. Once rebooted, try to install the updates again, then reboot
    6. Once rebooted, logoff
    7. Are you still prompted to install the updates again?

    If you still have a problem, I would recommend you follow this part of the support document Ruirib linked you to:

    Method 2: Examine the installation log file

    To examine the installation log file, click Start, click Run, type %Windir%\KBnnnnnn.log, and then press ENTER.

    Note In this command, nnnnnn represents the number of the Knowledge Base article about the update.
    When the log file opens, copy everything inside it, then return to this thread and paste the contents of the log file here. I or someone else can review the log and see if it gives us any information which helps resolve your problem.

    By the way, I'm not familiar with Secunia scans, or why it would tell you updates are needed for a version of the OS you are not running. I would ignore it, as it could just be a bug with Secunia, or maybe Secunia doesn't differentiate between Windows XP home and professional.
    Last edited by I.M.O.G.; 2011-12-07 at 16:04.
    Matt Bidinger
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  12. #12
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    Secunia will detect that there are required patches that are not installed. The OS version error is just a glitch, but the Secunia info confirms the repeated updates being offered - it makes clear that even when applied correctly, the fact that they have been applied is not being "registered" by Windows.

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    I.M.O.G. (2011-12-07)

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