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  1. #1
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    How do i get rid of a malicious program (virus)?

    I got a virus on my laptop.I got this laptop from my sister and I've had this laptop for 2 years and never had a probem.I keep getting this pop up saying Security Warning "Malicious program has been detected click here to protect your computer".
    I go to Security Central scans my PC and it detects 45 threats like
    W32/blaster.worm

    TrojanDownloader:Win32/Bredolab.X

    Mal/Generic-A,Trojan Agent

    Backdoor.W32.Scrab.p

    W32/Child-Porn.PROXY/Server .........Child Porn???

    Email-Worm.Brontok
    I also get a FireWall warning message saying "hidden file transfer to remote host has been detected"
    "Security Central has detected a leak of your files though the internet.We strongly recommend that you block the attack immediately"
    The details says the

    Remote host tranfers IP

    Remote user computer name

    Username

    IP-adress
    Security Central wants me to block it but wants me to pay for a subscription.I tried using this 2006 Norton Antivirus CD but it won't let me nor will it let me open Spybot Search and Destroy.A message keeps popping up saying "Spybot can not start.File is infected by W32/Blaster.worm.Please activate Security Central to protect your computer"
    What should I do?Is there a way to fix this without paying 50-70 bucks for the subscription? Make a guide for dummies

  2. #2
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    Quote Originally Posted by terenkleon View Post
    What should I do?Is there a way to fix this without paying 50-70 bucks for the subscription? Make a guide for dummies
    terenkleon,
    Hello.... There are a few things to be done to start with ...

    1. Don't pay anyone anything .. and in the future when you get a "Pop Up" ...don't "X" out use the "Task Manager" to stop it

    2. Download this free tool and run it if you are able Emergency Kit 1.0

    3.You may have to run this in "Safe Mode"

    There are others ...but this is a good start Regards Fred

    PS: check this "KB" article as well What to do
    Last edited by Just Plain Fred; 2011-12-15 at 14:11.
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  3. #3
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    Lightbulb Automated Removal Instructions

    Hi : You would be a lot better off IF you went to the highly regarded BleepingComputer website and attempted to follow what is written in the "Automated Removal Instructions" of the "Uninstall Guide" at http://www.bleepingcomputer.com/viru...curity-central
    For the BEST in what counts in Life :

    http://www.ctftoronto.com

  4. #4
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    Just to be clear, you have been infected by what is known as "Scareware". Security Central is a fraudulent program. Your machine is infected, but it is highly unlikely that it is infected with what the program is telling you.

    The purpose of these scareware programs is to frighten you into supplying your credit or debit card details to pay for the software to "fix the problem". It won't fix it - it will steal your data and use it against you, passing your data onto hackers who may clean out your bank account. If "activated", it may also download further malware to further infect you machine.

    Follow the advice given from others here to remove the infection and do not enter your banking details to pay for the program to fix the problem.

  5. #5
    Bronze Lounger DrWho's Avatar
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    In short, you've got yourself a "Trojan". It's a program that looks like one thing but in reality is something else entirely.

    There are several programs that can remove them.

    Follow the good advise you've already been given, to remove that Malware.

    Good Luck,


    PS: Those things will never get a foothold on a properly protected PC.
    Experience is truly the best teacher.

    Backup! Backup! Backup! GHOST Rocks!

  6. #6
    New Lounger Lost in Cyberspace's Avatar
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    Hi, I'm new here, glad to see this forum. I had a generic virus from somewhere, called the security tech, who said to restore my system to an earlier time and said it was malware. Although my AV said it deleted the file, it kept coming back, and had to be removed, blocked, or deleted again. Since the restore, it seems to be gone.

    I'm hoping it's really gone, I don't want it getting into my backups, so I'm gonna check out the bleeping computer site too. When I searched for tech support, I saw that site listed, wondered how legit it was.

    Thanks for having this wonderful forum. My grasp of technical things isn't as good as I'd like, though I manage ok enough to keep my computers running safely most the time. I'm glad I read a few things here, learned something already, though I haven't been here long.

    Sincerely, Lost

  7. #7
    New Lounger Lost in Cyberspace's Avatar
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    Well I'm still wondering if my malware is really gone or not, need to know before I back up. Supposedly it's gone, how can I be sure? Athough I'm very careful where I go, sometimes that's not enough I guess. I know I'd really be lost without my computer.

    Lost
    No political solution can solve problems. Money isn't everything. When offering free info, and say, "we'll only tell you so much, then you have to pay," Yes, people need to support themselves but NOT by creating an elite, privilaged group who gets everything just because they can pay for it. In a fair society, everyone is Equal.

  8. #8
    Plutonium Lounger Medico's Avatar
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    I would download MalwareBytes Anti-Malware, boot into safe mode and run it. Same for Spybot Search and Destroy. You might also try an online scanner such as Eset Online Scanner. There are several fine online scanners. Do a Google search to find them.

    It's never a good idea to rely on just one security app. No single app finds everything. If you are clean after running several different apps you are probably safe.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  9. #9
    Super Moderator jwitalka's Avatar
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    What Ted said although I would add a program capable of detecting rootkits like TDDSKiller.
    Jerry

  10. #10
    New Lounger Lost in Cyberspace's Avatar
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    Thank you to all who offered advice. I did run a different AV online, it came out clean, but I like the idea of running a few. It's hard to have more than one installed though, they see each other as a virus and send false positives, so finding 2 that will not do that would be nice. I hope it's really gone.

    Lost
    No political solution can solve problems. Money isn't everything. When offering free info, and say, "we'll only tell you so much, then you have to pay," Yes, people need to support themselves but NOT by creating an elite, privilaged group who gets everything just because they can pay for it. In a fair society, everyone is Equal.

  11. #11
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    The best solution is to use a layered approach, rather than two real-time Anti-virus products. I know that's what Ted and jwitalker have in mind from several other discussions.

    I could suggest start with a basic Antivirus tool such as Micsosft Security Essentials, or AVG, or Avast (lots of others in this category), then add an "offline scanner" such as Malware Bytes Antimalware, or Spybot Search and Destroy and rootkit scanners such as the TDSS Killer or Sophos Anti-rootkit. Finally add an extra layer known as a Host-Based Intrusion Protection system (HIPs) which is a OS firewall that looks as suspicious activity. Examples of HIPS are Online Armor or Comodo.

    These tools play well together in a layered manner and do not compete or see each-other as threats.

    You might also like to review a recent thread I started that compared the performance of several highly recommended packages against a keylogger "infection". Only the HIPs tool I tested detected it.

  12. #12
    New Lounger Lost in Cyberspace's Avatar
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    Thanks all. With so many suggestions, I don't know which ones to try first. I have to update my winzip to get one of them, and for another, I have to download it because I use FF not IE, so I have a lot to do before I can get the scanners running.

    I had SypBot many years ago on my old computer. I've also tried Avast on this one, almost bought it, tried the eval coy and liked how it worked. I like the idea of layering, too. That seems a bit complicated to me so I have to re-read all these suggestions and hope I can figure out what I'm supposed to do with all of it. I've never had this particular kind of malware and I have to be sure it's really gone or I can't back up. I hope it's really gone so I can do some things on here that I need to be sure I'm secure first.

    The AV I have seems to be ok but I know sometimes things can slip by undetected. I was glad it did detect this thing and hopefully it's really gone.

    Thanks again, I'll report back here was I try the different programs suggested. Thanks to you, I won't be so lost in cyberspace. Maybe I'll have to change my name someday. 'lol'.

    Sincerely, Lost
    Last edited by Lost in Cyberspace; 2011-12-20 at 20:53.
    No political solution can solve problems. Money isn't everything. When offering free info, and say, "we'll only tell you so much, then you have to pay," Yes, people need to support themselves but NOT by creating an elite, privilaged group who gets everything just because they can pay for it. In a fair society, everyone is Equal.

  13. #13
    New Lounger Lost in Cyberspace's Avatar
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    hello all, I got spybot and it found 2 things, not the malware I got recently but that's OK. I'm still working on getting the other programs that were suggested, I got the one for rootkit but have to get winzip first, had it but it expired.

    Lost
    No political solution can solve problems. Money isn't everything. When offering free info, and say, "we'll only tell you so much, then you have to pay," Yes, people need to support themselves but NOT by creating an elite, privilaged group who gets everything just because they can pay for it. In a fair society, everyone is Equal.

  14. #14
    Super Moderator jwitalka's Avatar
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    Download 7zip instead of Winzip. It supports more compression formats. Also, Windows 7 supports zip decompression in windows exporer.

    Jerry
    Last edited by jwitalka; 2011-12-21 at 17:00.

  15. #15
    Plutonium Lounger Medico's Avatar
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    I was going to suggest 7-Zip as well. I do not even have Win Zip anymore. And 7_Zip is FREE!!!
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
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