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  1. #1
    New Lounger
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    Administrator account Explorer repeadedly crashes

    When I boot up my windows 7 system, everything goes OK, but when I logon as
    myeslf, I get the normal Windows screen, then a popup comes up and it says that
    explorer has stopped working, which changes to looking for a solution, which
    changes to restarting explorer, which causes the screen to flash, then it starts
    up all over. The funny thing is I can log on to my wife's account (which is
    administrator) and it works fine.



    I've tried



    1. rebooting
    2. Trying the windows startup diagnostics
    3. restoring to before the last windows security update
    4. booting is safemode (I can't see the popup, it might not be visible on
    the screen, but windows still flashes and I cant do anything)
    5. deleting the only program I've installed recently, Sony VAIO media
    plus. I couldn't actually uninstall this but I renames some critical files, I
    don't see this program on my wife's account.
    6. From task manager on my wifes account I deleted all the running
    processes that listed me as a user. I even deleted explorer, and then from my
    account started explorer again.

    None of these helped.

    Event viewer seems to show that explorer had an exception in ntdll.dll.

    Any suggestions? I'd hate to delete the account since I have itunes all
    set up, and I anticipate a lot of pain getting everything working on a new user
    account.

  2. #2
    Gold Lounger
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    Quote Originally Posted by RonaldW View Post
    When I boot up my windows 7 system, everything goes OK, but when I logon as
    myeslf, I get the normal Windows screen, then a popup comes up and it says that
    explorer has stopped working

    Any suggestions? I'd hate to delete the account since I have itunes all
    set up, and I anticipate a lot of pain getting everything working on a new user
    account.
    Ronald,
    Hello... You could try to open an "Administrator Command Prompt" and run... sfc/scannow (system file checker) If it find's problems keep running it until they are repaired. Also if you have the disk you can do a system repair... Regards Fred
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

  3. #3
    New Lounger
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    I got into the command prompt by booting into safemode with command prompt. The file checker completed without errors. I tried to do the repair with the original windows 7 install disk, but it said the disk was incompatable with the version. (Probably because the disk predates the service packs I've installed).

    Any other suggestions?

  4. #4
    Administrator
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    You can get a legitimate 7 SP1 ISO from here: http://www.mydigitallife.info/offici...digital-river/

    Download the version that matches yours and you can use your 7 key with it.

  5. #5
    New Lounger
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    Thank you ruirib, I was able to download the latest Win7. The repair didn't help, and I've even reinstalled windows, which did change some things and I managed to log in once without it crashing, but the same kind of behavior started again. Since it's only one login, it seems like it's not the typical boot issue. It's something to do with the one user. I think the next thing I'll try is to export the user settings and files to another user and see if I can get that account to work. I wish I knew what was wrong. I've even tried using task manager to kill any processes that were part of startup but it had no effect.

  6. #6
    Administrator
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    Errors such as your describe are often caused by context menu handlers/shell extensions. See if either ShellExView - Shell Extensions Manager or ShellMenuView - disable/enable context menu items help.

    Joe

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