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  1. #1
    Lounger
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    Question Adobe Flash Upgrade Doesn't Work

    I downloaded the upgrade of Adobe Flash Player. Although the site said it was successfully installed, it doesn’t work! I have reinstalled it a couple of times with the same result. I had uninstalled the previous version.
    Please help.

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  3. #2
    Plutonium Lounger Medico's Avatar
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    Leni, Welcome to the Loune.

    Is your problem with Adobe Reader or Adobe Flash Player? These are 2 separate and distict apps for 2 very different things.

    If the problem is with the latest version of Adobe Reader (used for opening and looking at pdf files) then I would suggest uninstalling using a good uninstaller such as Revo Uninstaller and using a good 3rd party pdf file reader such as PDF-XChange Viewer or Nitro PDF Reader or even Foxit Reader rather than the bloated Adobe product.

    Adobe Flash is used to bring active contect within browsers to your desktop. Totally different app.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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  4. #3
    Lounger
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    Thanks. The problem is with Flash Player - Reader is fine.

  5. #4
    Plutonium Lounger Medico's Avatar
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    I would use the Adobe Flash Player Uninstaller to uninstall Flash Player, then try a reinstall. Quite often the regular windows uninstaller does not completely uninstall flash.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  6. #5
    Lounger
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    Thanks very much - I'll try that.
    Sorry for the confusion - I inadvertently put Reader instead of Flash in the headline!

  7. #6
    Lounger
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    I went through the uninstall and install process twice, and it is still not working! What could be the problem??!!

  8. #7
    Plutonium Lounger Medico's Avatar
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    Is there a chance there was a mixup with 32 Bit and 64 Bit versions of Flash for the version of IE you are using. Other than that I am running out of ideas.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  9. #8
    Lounger
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    I have 64 Bit. That was recognized. The download site reads - Your system: Windows 64-bit , English, MSIE
    Note:The 64-bit Flash Player installer includes both a 32-bit and 64- bit version of Flash Player
    This seems so strange, as the previous Flash worked fine, though I had to use it on the 32 Bit Explorer.
    I do hope something else will occur to you!
    I greatly appreciate your help.
    Leni

  10. #9
    Plutonium Lounger Medico's Avatar
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    Have you actually tried IE 32 Bit and IE 64 Bit? If you go to the Start Orb All Programs you will see Internet Explorer (64 Bit) and Internet Explorer. The one that does not show the bitness is the 32 Bit version. Win 7 uses the 32 Bit version as the default browser. I would try to open both the 32 Bit and 64 Bit version to see if Flash is working in either version. This might give some clues.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
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  11. #10
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    I just updated the title to match the problem.

    Have you tried uninstalling Flash, re-booting, then re-installing?

    Joe

  12. #11
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    Yes, I was aware of that, and tried both the 32 and 64 - neither works. Since previously Flash only worked in 32, I was so happy to see on the download that it would work in both, but it doesn't work in either!! This seems to be such a bizarre problem.
    Could there be any settings that might be causing this?
    Any other thoughts? I hope!
    Thanks again for your help.
    Leni

  13. #12
    Lounger
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    NA
    Last edited by LeniAnders; 2012-01-15 at 23:36. Reason: Entered twice.

  14. #13
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    Thanks for fixing the title.
    As you can see from above, I tried that several times.

  15. #14
    Plutonium Lounger Medico's Avatar
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    Is your version of IE 9 an updated version from IE 8 or did your PC come pre-loaded with IE 9? Perhaps the problem lies with the browser. If you upgraded you should be able to uninstall IE 9 (Control Panel, Programs and Features, View Install Updates (Link to left). Find and uninstall Internet Explorer 9. This will reinstall IE 8. You can then reinstall IE 9. I would download the file directly from MS rather than WU, disconnect from the internet, shut down all security appd, in fact all running apps) and install from the downloaded file, then restart everything. Sometimes running apps (esp. security apps) causes problems with installations.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


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    Complete PC Specs: By Speccy

  16. #15
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    You have stated that you uninstalled and reinstalled. Did you re-boot between the uninstall and reinstall?

    Joe

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