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  1. #1
    Lounger
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    Installation Prevented By Policy

    I'm not sure but I think this started after a recent update by Microsoft on my Win 7 Dell XPS 630i.

    I had a working headset, the Microsoft Lifechat LX-3000 which is a USB unit. Sound worked fine since installation.

    Now, the sound was lost and I did the normal checks in Device Manager and it was there without faults but still no sound.

    I clicked to reinstall the drivers and when updating via the internet I get

    X Installation Prevented by Policy

    I cannot get any sounds at all.

    Any hints ?

    Sarge
    Live Free or Die

  2. #2
    Plutonium Lounger Medico's Avatar
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    Can you restore to just before the problem either with system restore, or even better with a system Image? If so and the soundd starts up then try installing updates one at a time until problem reoccurs to isolate the update causing your problem. This is a slow process but usually effective.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  3. #3
    Lounger
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    Tried that without success or change. But good thought.

    Sarge
    Live Free or Die

  4. #4
    Plutonium Lounger Medico's Avatar
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    Did you use System Restore or an Image? I can see where System Restore might not work, but an Image should have worked. otherwise a repair install may be in order.
    BACKUP...BACKUP...BACKUP
    Have a Great Day! Ted


    Sony Vaio Laptop, 2.53 GHz Duo Core Intel CPU, 8 GB RAM, 320 GB HD
    Win 8 Pro (64 Bit), IE 10 (64 Bit)


    Complete PC Specs: By Speccy

  5. #5
    Lounger
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    Repair Win7 is next. But before that, since this headset is USB, I am going to try out pluging in the regular mini-plugs into the sound card. Thanks

    Sarge
    Live Free or Die

  6. #6
    Lounger
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    Well, the sound works through the Creative ports in the back of the machine but not with the USB headset. Darn.

    But now I find more problems. I bought a new keyboard ( old one letters disappeared over two years on most used keys) and now the new keyboard drivers get the same error and won't load.

    What have I changed in my system that the policy hates me?

    Sarge
    Live Free or Die

  7. #7
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    Have you tried re-booting?

    Have you checked Device Manager?

    Joe

  8. #8
    Lounger
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    I can reboot until I'm blue in the face. The device is recognized but when windows downloads the drivers and installs them, the next window states 'group policy prevented installation'

    Sarge
    Live Free or Die

  9. #9
    Super Moderator CLiNT's Avatar
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    Have tried taking a look at the "Playback" properties in sounds (located in control panel)

    Here's an example of mine:
    Untitled.jpg
    See if you can find your device here and see if one of it's properties hasn't changed in such a way
    that it's no longer functioning. Hard to tell you what to look for as your hardware will differ from mine.

  10. #10
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    Quote Originally Posted by sarge66 View Post
    I can reboot until I'm blue in the face. The device is recognized but when windows downloads the drivers and installs them, the next window states 'group policy prevented installation'

    Sarge
    Do not use Windows Update for the drivers. Go to the OEM site and check there.

    BTW, is this a corporate or personal PC?

    Joe

  11. #11
    Lounger
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    Joe, Thanks for the hints. I got it working but had to utilize the sound card ports in the back. USB headset is better but not working. I again get the 'installation prevented by group policy' as a new problem with a USB keyboard. I don't know what I could have changed that is resulting in the 'group policy' preventing any changes/additions. I might have to do a Win7 Repair or reinstall.

    Sarge
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  12. #12
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    Are you running as a standard user or an admin user?

    Have you tried running the installer as administrator?

    Joe

  13. #13
    Lounger
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    Joe,
    I am the only user and administrator privileges. It's something to do with settings in the Group Policy Editor. I must have inadvertently changed something and locked myself (admin) out of installing drivers. Hopefully I can install programs. Aaargggghhhhh

    Sarge
    Live Free or Die

  14. #14
    Super Moderator jwitalka's Avatar
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    Unlees you have Windows Home Premium, yyou can check your Group Policy settings for Device Driver installation:
    1. To open Group Policy Object Editor, click the Start button, type mmc gpedit.msc in the Start Search box, and then press ENTER.
    2. In the Group Policy Object Editor navigation pane, double-click Computer Configuration to open it. Then open Administrative Templates, open System, open Device Installation, and then open Device Installation Restrictions.
    3. In the details pane, right-click Allow installation of devices that match any of these device IDs, and then click Properties.
    4. The policy dialog box appears with the current settings.
    Jerry

  15. #15
    Lounger
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    Jerry,
    Thanks for the run-down. I'm printing it and going to try it in a few. Let you know.

    Sarge
    Live Free or Die

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