Outlook 2010 doesn't show pictures in HTML email

**eldwarrob** · 2012-01-19 11:09

I am not able to get my incoming email to show pictures in HTML format. To view the email in full format I have to click on the "view in browser" option. Do any of you have a solution?

***ruirib*** · 2012-01-19 11:19

Hi,

Welcome to the Lounge.

Do you have the sender in your safe senders list?

**eldwarrob** · 2012-01-19 11:31

I think I do but tell me how to make sure.

***ruirib*** · 2012-01-19 11:58

Just wait for the next email and wait to see if you get a notice, on the pane that shows the header, informing you that Outlook prevented the display of the images. It is shown as something similar to this:

EmailNoPics.JPG

If you click the message, several options will be offered, one of which will be to add the sender to the safe senders list.

**eldwarrob** · 2012-01-19 12:03

I have done that and the problem remains.

**pccoyle** · 2012-01-19 12:14

I believe that in 2010 you have to invoke view in browser to view such images

***ruirib*** · 2012-01-19 12:49

Originally Posted by pccoyle

I believe that in 2010 you have to invoke view in browser to view such images

This is not correct. I view images in all HTML emails without any issues, for senders in the safe senders list.

***ruirib*** · 2012-01-19 12:50

Originally Posted by eldwarrob

I have done that and the problem remains.

And can you view everything else (links, etc) in HTML emails?

**mandarin** · 2012-01-19 12:52

Actually, no need for a safe sender list, images will appear provided you have selected the show option detailed by ruirib above.

**BruceR** · 2012-01-19 16:03

The place to fix it permanently for all received messages is Options, Trust Center Settings: Outlook 2010: Download Images Automatically

Bruce

**eldwarrob** · 2012-01-19 19:37

I have followed those instructions and the images are still not downloaded.

**BruceR** · 2012-01-20 00:37

More possible solutions here: Red X’s in Email

Bruce

**eldwarrob** · 2012-01-20 10:34

Yes, everything else is there.

**villanim** · 2012-06-06 13:27

This is due to the fact that starting with Outlook 2007 Microsoft changed how HTML emails are rendered. Outlook used to use a browser to render HTML messages but it now uses Word, which is not a bad thing as you can create better formatted emails with Word as your mail editor. But, and this is a HUGE but, Microsoft created their own HTML editor instead of adopting the current standards, so there are features that are no longer supported that once were. Outlook supports basic HTML such as color, fonts, images, and tables. You do lose support for advanced CSS, Flash, background images (which could be your problem,as the images that do not display are background images). These changes mainly affect those who design HTML newsletters (and Viagra emails that may only appear as one column of text, instead of two column formatted spam)

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