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  1. #1

    can't add email acct to thunderbird. will send but not recieve mail

    hi all

    can anyone help: cant add a 3rd email acct to thunderbird 7.0.1. my isp wont touch thunderbird . it works on the TalkTalk [my isp] webmail

    the other 2 mail accounts are ok , but they use the domain, the one in question uses the newer [same isp] domain, customer support says this is not a problem
    using xp

    i can send from this acct but not receive. error msg says: Sending of username did not succeed. Mail server responded: Authentication failed

    thanks mark

  2. #2
    5 Star Lounger RussB's Avatar
    Join Date
    Dec 2009
    Grand Rapids, Michigan
    Thanked 50 Times in 49 Posts
    Try using the whole email address as the "username" not just the part left of @.
    Do you "Believe"? Do you vote? Please Read:
    LEARN something today so you can TEACH something tomorrow.
    DETAIL in your question promotes DETAIL in my answer.
    Dominus Vobiscum <))>(

  3. #3
    perfect. thanks very much.....u can have the managers job at the NEW customer support call centre in India if u like ....I'm blowing up the old one as they've just been messing me for last 2 weeks.

    and i only posted this 5 mins ago


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