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  1. #1
    Silver Lounger Duchess843's Avatar
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    Unhappy Windows Live Mail 2011

    Having a major problem with LM. Just got a notice that 'No contacts were found.'
    Went to Contacts Directory and I have under: All Contacts = 65; 2 Grouped Lists containing a total of 13 address. I clicked on Look in Contact Directories, and in Find Who I typed in my email address and name. This message was the result: Find People = The specified directory service could not be reached. The service may be temporily unavailable or the server name may be incorrect.

    I've tried to use Contacts to send emails all day with the same negative results. There's no problem with receiving messages, just using Contacts to send.

    I've been using WLM for over 6 months and never had a problem as serious as this.
    My question is this, is there a fix for this situation?

    My Operating System is Windows 7 64-bit. Please don't suggest that I use another email client, I like this one and want to, if possible, continue to use it.

    All allowed suggested fixes will be appreciated.

    Gloria
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  2. #2
    Gold Lounger Roderunner's Avatar
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    Hi Gloria,
    If you get a Hotmail address, use it to sign in to WLM and store your contacts there. Then you'll never lose them. I sign in to WLM but only use one gmail account.
    O wad some Power the giftie gie us, to see oursels as ithers see us!

  3. #3
    Super Moderator CLiNT's Avatar
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    If I'm reading you right, you are able to access the contacts through the contacts directory, but you are unable to effect a send to in email?
    See if you can export your contacts to a safe location then re-import them back. It sounds like something in there got corrupt.
    You could also attempt to repair WLM from within the control panel:
    Untitled.jpg

  4. #4
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    Quote Originally Posted by Duchess843 View Post
    I clicked on Look in Contact Directories, and in Find Who I typed in my email address and name. This message was the result: Find People = The specified directory service could not be reached. The service may be temporily unavailable or the server name may be incorrect.
    "Look in Contact Directories" does not search your own contacts. That's for campus/corporate/internet directories from a server (which can be added at Options, Email account, Add, Contacts Directory Account).

    Bruce

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    Duchess843 (2012-01-31)

  6. #5
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by CLiNT View Post
    If I'm reading you right, you are able to access the contacts through the contacts directory, but you are unable to effect a send to in email?
    See if you can export your contacts to a safe location then re-import them back. It sounds like something in there got corrupt.
    You could also attempt to repair WLM from within the control panel:
    Untitled.jpg
    When I went to Windows Live Essentials 2011 in Control Planel, only Uninstall was available. A message was displayed that read : Uninstall WLE, There is a problem with one or more of your Windows Live programs. To fix it, try uninstalling all of your Windows Live programs and then install them again from explore.live.com

    Since repair is not an option, uninstalling seems the only solution. I will attempt Clint's suggestion first and try to "export contacts to a safe location." What would be considered 'a safe location' there's too many to place on my desktop? I'm going to need your assistance doing that, never having done it before. So step-by-step instructions is requested.
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  7. #6
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by BruceR View Post
    "Look in Contact Directories" does not search your own contacts. That's for campus/corporate/internet directories from a server (which can be added at Options, Email account, Add, Contacts Directory Account).

    Bruce
    Really! I didn't know that. I've learned something else today. Thanks for the explaination.
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  8. #7
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by Roderunner View Post
    Hi Gloria,
    If you get a Hotmail address, use it to sign in to WLM and store your contacts there. Then you'll never lose them. I sign in to WLM but only use one gmail account.
    Thank you Roderunner, I'd rather not get a Hotmail address unless it proves to be the only viable solution.
    <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48>

  9. #8
    Super Moderator CLiNT's Avatar
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    Quote Originally Posted by Duchess843 View Post
    When I went to Windows Live Essentials 2011 in Control Planel, only Uninstall was available. A message was displayed that read : Uninstall WLE, There is a problem with one or more of your Windows Live programs. To fix it, try uninstalling all of your Windows Live programs and then install them again from explore.live.com

    Since repair is not an option, uninstalling seems the only solution. I will attempt Clint's suggestion first and try to "export contacts to a safe location." What would be considered 'a safe location' there's too many to place on my desktop? I'm going to need your assistance doing that, never having done it before. So step-by-step instructions is requested.
    A USB thumb drive, external hard drive, empty folder on your desktop, or any location you prefer.
    (as long as it is an empty folder where you gan easily get to it)
    Once you have exported eveything you could burn it to a CD/DVD ROM disk for safekeeping and backup.

    I recommend exporting everything and making a backup. Roderunner's sugestion is also a very good one too as it will also provide
    a failsafe backup of all your contacts.

    How to Export and Import Email Accounts in Windows Live Mail
    Export Contacts from Windows Live Mail

  10. #9
    Gold Lounger Roderunner's Avatar
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    Quote Originally Posted by Duchess843 View Post
    Thank you Roderunner, I'd rather not get a Hotmail address unless it proves to be the only viable solution.
    I've had a Hotmail account for a month less than I've had a PC. It was then only required to use Live Messenger, which is no longer used.
    All I use it now for, is to use for my contacts plus Safe & Blocked senders features and if I have to give my mail address to get information I need, i.e. Uswitch dot com, or other marketing sites then avoid all the junk they send.
    O wad some Power the giftie gie us, to see oursels as ithers see us!

  11. #10
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by CLiNT View Post
    A USB thumb drive, external hard drive, empty folder on your desktop, or any location you prefer.
    (as long as it is an empty folder where you gan easily get to it)
    Once you have exported eveything you could burn it to a CD/DVD ROM disk for safekeeping and backup.

    I recommend exporting everything and making a backup. Roderunner's sugestion is also a very good one too as it will also provide
    a failsafe backup of all your contacts.

    How to Export and Import Email Accounts in Windows Live Mail
    Export Contacts from Windows Live Mail
    Thanks loads, Clint. I printed the instructions from Windows 7 forum & the one from Help Desk Geek (this is the one I need at the moment). I will follow the instructions from Help Desk Geek, delete Windows Live Essentials, re-install Windows Live Mail and try and import Contacts.

    Your links were a gold mine which I will save in case it happens again (I will also save the backup created).

    This is an update. I removed WLE and reinstalled. To my pleasant surprise I didn't need the Contacts folder that I made containing my contacts list. When Live Mail started there was my complete Contact's List as well as my second account Gmail. I had to sign-in again for Gmail and download the folders but I'm pleased with the reinstall. I now have things I didn't have before like, 'Some images in this message are not shown - Add to safe senders list/ Show Images.'

    My only concern now with Windows Live Essentials is that I choose to install Mail only but when I checked Revo Uninstaller Pro I discovered that 17 other WLE programs were listed. For instance Windows Live Writer and Windows Live Photo to name a few. These do not show up in Programs & features, only WLE is listed there.

    Can anyone explain how that happened when I only checked Mail to be installed?
    Last edited by Duchess843; 2012-02-06 at 15:22. Reason: new Information
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