I am having trouble with a Video Capture Device (Video Grabber) regarding to display resolution.
I am running Vista Home Premium 64bit with updated adapter and monitor drivers on a 4-core 6GM memory PC. My monitor is an ACED 193W LCD set to 1680 x1050 (native resolution). The software will not run as it reports that my display resolution is less than 1024 x 768. I have current hardware, software and updates for this product and have been working with Customer Service to resolve the problem.
I have tried many changes in Vista to get this software running including other resolutions like 1024 x 768, 1200 x 1024, etc., etc.
Always get message that display resolution must be greater tan 1024 x 768.
Customer service has given up on me and told me to return the product to the store!
Does anyone have an idea as to why a program might mis-interpret display resolution? Yes, I know that bugs exist but other people are running this hardware/software sucessfully.