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Thread: Missing Files

  1. #1
    Silver Lounger Banyarola's Avatar
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    Missing Files

    I'm working remotely on another Vista 32 bit PC and while I know the files are in the Documents folder when I open the folder it's empty..

    I had this problem with my XP Dual boot a while back and with the advice I got here I managed to fix the permissions..
    But, I tried the same thing on the Vista machine and still can't get the files to show in the documents folder.

    Any suggestions or solutions will be appreciated...
    "If You Are Reading This In English, Thank A VET"

  2. #2
    Super Moderator satrow's Avatar
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    Do you suspect malware? If so, inspect the contents of the recycle bin carefully.

    EDIT: judging by your comments in this thread, you do suspect malware - did you do a cleanup already?
    Last edited by satrow; 2012-02-08 at 15:29.

  3. #3
    Silver Lounger Banyarola's Avatar
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    Yes, I did several scans and today I detected the following in the attached image.

    All the desktop icons were gone, favorites, which I got back, and of course, the documents folder problem..

    There are other problems but I want to work on the documents folder first.
    Attached Images Attached Images
    "If You Are Reading This In English, Thank A VET"

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    It may well be a scareware infection that hides the documents rather than delete or move. If so, it's trying to trick the user into thinking they have been deleted. Try enabling viewing of hidden files and folders from the Organize>Files and Search Options

  5. #5
    Silver Lounger Banyarola's Avatar
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    I'll try that tomorrow...

    I may have done it today but I have done so many things I forgot if I did or didn't..
    "If You Are Reading This In English, Thank A VET"

  6. #6
    Super Moderator satrow's Avatar
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    You really should be following a recognized diagnosis/cleanup procedure before it's too late.

    Some ransomware hides User files in temporary folders/Recycle bin etc., where they're likely to be deleted. I hope System Restore hasn't been turned off yet!

    Get this machine over to majorgeeks/geekstogo/techsupportforum/... where there are malware experts on hand that can guide you through this minefield.



    EDIT: Using Unhide by grinler may show the hidden files.
    Last edited by satrow; 2012-02-08 at 23:34.

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