Can't open Secunia PSI

**DaveBRenn** · 2012-02-11 06:19

Please advise and help. Anyone having problems opening Secunia PSI free version. Suddenly cannot open. Have uninstalled and reinstalled but to no
avail. Just hangs for hours.
Thanks
Dave

***ruirib*** · 2012-02-11 06:29

Probably you should try their support forum, they will have more knowledge about their app than most people here.
I do found PSI to be a bit unreliable, especially user interface wise. I believe it's based on IE.

**Medico** · 2012-02-11 06:46

I have not had any problems although I rely more on FileHippo.com than Secunia PSI. I just ran it without problem.

**DaveBRenn** · 2012-02-11 07:51

Many thanks ruirib and Ted for your very prompt replies.
Regards, Dave

**Roderunner** · 2012-02-11 16:56

Dave,

The correct way to open Secunia is

RR.jpg

**DaveBRenn** · 2012-02-12 01:05

Hi
Have reinstalled Secunia PSI and it's now working OK. Many thanks for all the help.
Regards
Dave

**bobprimak** · 2012-02-16 04:39

Secunia is well aware that PSI sometimes gets messed up in such a way that it loses its ability to correctly make calls to IE. Sometimes this happens when MS Updates changes something in IE, sometimes when PSI gets a new version. Downloading and installing the newest PSI build usually (but not always) will resolve most issues.

By the way, Filehippo, CNet Version Tracker, SUMo and Software Informer, are not security scanners. They only tell if newer versions (often betas or earlier) are available, not what you absolutely need to update for security purposes. A good version tracker has its place, as does a driver updates checker, but these are not the same as PSI, in purpose nor in function.

**DaveBRenn** · 2012-02-16 06:31

Hi Bob
Many thanks for the reply. If I am running Firefox, does this have an effect on how Secunia PSI runs, or do I have to have IE as my default
browser? I had to re-install PSI again yesterday to get it to run, otherwise it just hangs forever.
Regards Dave.

***ruirib*** · 2012-02-16 07:53

Originally Posted by DaveBRenn

Hi Bob
Many thanks for the reply. If I am running Firefox, does this have an effect on how Secunia PSI runs, or do I have to have IE as my default
browser? I had to re-install PSI again yesterday to get it to run, otherwise it just hangs forever.
Regards Dave.

I am not aware that PSI requires IE as a default browser. It will still use IE.
I wish they didn't use IE at all. PSI's UI is by far the worst part of an otherwise excelent tool, IMO.

**rbsteinbach** · 2012-02-16 09:54

Hi All:

I experienced significant problems with PSI when I first used it on Win7-64-bit with IE-9 (self-built desktop and a Lenovo laptop), but not on any XP system I had, nor with the Win7 systems previously using IE-8. After several back-and-forth emails with Secunia tech support, they admitted that they use IE for screen rendering. The bug at that time rendered a screen that had duplicate graphics that covered up all the action buttons, making it unusable. Secunia claimed no one else had any problems and suggested I remove and reinstall,as well as several other worthless techniques. I told them then, and repeat now -- NEVER DEPEND ON 3rd PARTY PRODUCTS TO PERFORM CRITICAL FUNCTIONS IN YOUR PROGRAM. Finally after about 6 months, suddenly PSI started working again. I'm not sure whether it was a later MS Patch that fixed the problem, or if PSI was silently patched (unlikely since I do not run it except on demand).

So, I really like PSI, but recommend that it be used with caution for that reason. Best wishes.

Rob

**TheAncient** · 2012-02-16 11:05

My default browser is Firefox (but I do have IE installed)
In the past, on a few occasions I have found that PSI had problems with my install of Java.
Either it was the wrong version of Java or PSI did not know where to find it.
Installing the newest versions of both, Java and PSI usually fixed the problem.

**xpuserpjc** · 2012-02-16 18:04

At some point I did not have Flash running on my system. I launched Secunia PSI for a scan and noticed I could not get any of the usual reports to display. After some other work and testing, I found that it used Flash to give the bar graphs, etc. So, this may be a component of the problem. (I see that another poster noted IE was required for rendering and, therefore, MS Windows Updates for IE may impact.)

Good luck.

Paul

**DanR** · 2012-02-17 13:59

DaveBRenn,

Are you, by chance, installing an older version of Secunia PSI? PSI is at version 2.0.0.4003 as of 10-18-2011.

I have experiened this problem in the past when a newer version of PSI became available. Then, my existing version would sometimes hang at the "Verifying internet connection . . ." screen when I attempted to open it.

My solution was to browse to secunia.com, and download the latest installer. After running the latest installer and updating to the latest version, all was well, for me. YMMV, however.

Dan R

**DaveBRenn** · 2012-02-18 03:03

Dan R

I have got version 2.0.0.4003 installed, and IE installed but not as default browser, and so far everything OK.
Many thanks
Dave

**Medico** · 2012-02-18 06:29

When I use Secunia PSI, it opens in it's own window, not in IE. I do not see hoe it is dependant on a certain browser at all. Just my 2 cents

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