Outlook 2007 & 2010 configuration analyzer tool

***JoeP517*** · 2012-02-14 08:43

Microsoft has release a free tool to analyze an Outlook 2007 or Outlook 2010 installation. Download the software and information .docx files from Microsoft Outlook Configuration Analyzer Tool.

Joe

**BruceR** · 2012-02-14 13:31

Thanks. But this won't actually do anything useful for me after installation. On clicking Start a scan, I get "Object reference not set to an instance of an object" and I'm not sure why. (Outlook is running and .Net looks OK.)

Bruce

***JoeP517*** · 2012-02-14 15:16

It ran just fine on my machine. What OS?

Have you tried downloading again and reinstalling again?

Have you read the .doc file?

Joe

**BruceR** · 2012-02-14 15:31

Win 7 SP1 64-bit. Outlook 2007 32-bit. Downloaded and reinstalled but still the same. I've checked the doc several times but can't see what I'm missing.

Bruce

***JoeP517*** · 2012-02-14 16:15

I'm running 64-bit Win7 SP1 Ultimate and 32-bit Outlook 2010 SP1. Did you run the setup with "Run as administrator"?

Joe

**BruceR** · 2012-02-14 20:20

Have now. Same error. Doesn't like me.

Bruce

***JoeP517*** · 2012-02-15 09:17

Do you have multiple versions of Office installed?

Joe

**BruceR** · 2012-02-15 18:39

No, only Office 2007 has ever been on this laptop.

I rebooted today after updates, but same error.

Bruce

***JoeP517*** · 2012-02-16 10:43

When you tried the reinstall did you re-boot between the uninstall and reinstall?

Joe

**BruceR** · 2012-02-20 17:33

Originally Posted by JoeP517

When you tried the reinstall did you re-boot between the uninstall and reinstall?

Joe

I don't think I had then. But I have since uninstalled, rebooted and reinstalled; guess what, same error.

Bruce

***JoeP517*** · 2012-02-20 20:22

Sorry, I'm out of ideas other than emailing the feedback address in the support document.

Joe

**BruceR** · 2012-02-20 21:25

Thanks, I had just done that.

Bruce

**BruceR** · 2012-02-28 10:41

After a few emails to and from "The OCAT Team", and running Office Diagnostics, this Outlook Configuration Analyzer Tool now runs fine for me and produces a report.

It's probable that previously for some reason I had a missing registry key which should have provided the path to my Outlook installation.

OCAT depends on HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\AppPaths\OUTLOOK.EXE

Bruce

***JoeP517*** · 2012-02-28 20:34

Great!! Glad it worked out. Thanks for posting back.

Joe

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