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  1. #1
    Lounger
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    WIFI Network issue - Dell Laptop problems, Dell Desktop, 2 macs ok

    So i have a home office. I have, situated within 5 feet of each other, one Dell XPS 64 bit Windows W7, one Dell XPS Laptop with W7, 64 Bit, and two Macs, a Mac Pro with Snow Leopard and one with Lion.

    I have had nothing but problems keeping the Dell XPS laptop connected to the home network. Running an Intel Centrino Advanced N 6230 chipset. Is there something wrong with that chipset?

    Dell XPS desktop and both Macs always are online. Ping times to outside neutral server on the Internet that responds are under 150ms with no drops over an extended ping request (i.e. a minute or more).

    The Dell XPS laptop, a relatively new machine last summer, constantly loses connectivity to the wifi. I have upgraded the drivers, to the latest, according to Dell, I have removed IP v6 so I'm running just IP v4. But whatever I do, I lose connections and the machine constantly cannot connect to the internet, though the connection to the local wifi router seems fine!

    What I do see is that I can setup a ping to a remote server on all three other machines, and they connect and ping fine for many minutes. No dropped packets, no loss of connectivity. However, the XPS Laptop cannot keep connected for even the shortest period of time.

    All are using Google DNS so it can't be that.

    I suspect the wifi adapter, though it shows speed of 12 Mbps.

    Has anyone experienced problems with this Dell model and it's Intel chipsets? Is there a fix for it?

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  3. #2
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    Do you have an other wireless devices near the laptop?

    Do you have static or dynamic IP addresses on the computers?

    Are the other devices connected via Ethernet or wireless?

    Joe

  4. #3
    Lounger
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    Thanks Joe:
    Yes, I do, but it doesn't matter whether they are on or off.
    All machines except the router/wifi (Belkin) are dynamic
    All devices are connected via Wireless.
    The loss of Ping packets (and dropped connectivity in general) on the Dell laptop happens no matter whether any other computers are running in the house or not. It doesn't matter whether I'm in the same room as the router or upstairs in my office.
    To be clear, neither my Apple Mac Laptop, nor my desktop Dell XPS tower exhibits this behavior.

    I did some searching on Google and found that there are many other people complaining about the wifi card (Intel Centrino 6230 chipset/card) that is built into the Dell XPS laptops. The symptoms I'm having seem to be endemic, and believe me, for the price I paid for this Dell, a high end field video production machine, I would never buy another Dell laptop again.

    I am going to go out today and buy an external add in card and see if it is any better than the built in one. I will also call Dell and try and see what they say, but frankly, I'm not too hopeful. I will request a new internal card replacement from them. I do have an on site warranty that they have had to honor to fix a faulty DVD and replace my screen in the last 8 months. I have been fighting the wifi issue a lot, but thought it was just my wifi connections. Now that I'm forced to use it more, I can see that it's happening wherever I use wifi, rather than just at home.

    So while it *seems* that I have maybe solved this issue, does anyone have any other possible ideas?

  5. #4
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    I did not understand that you are having connection problems no matter where you are. If the machine is still under warranty contact Dell.

    Joe

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