PDF pages will not open

**meandering10521** · 2012-03-06 18:24

Win7/IE9/Adobe Reader 10.1.2: I cannot open or download PDF files from Internet sites. My Win XP with IE8 and Adobe Reader 10.1.2 works just fine. I think that I have checked all the different setting. I have even uninstalled Adobe Reader and down loaded new from adobe site. The Reader will open PDF files that I have download before this problem. I am looking for a little help in solving this problem.
Thank you,
Earle

**RetiredGeek** · 2012-03-06 19:07

Earle,

Welcome to the lounge as a new poster!

IMHO I'd ditch Adobe Reader in favor of either Foxit Reader or Nitro Reader {my current favorite}. Both work very well, are faster loading than Adobe, don't invade your system as much, don't use as many resources, and are less prone to virus attacks.

**Medico** · 2012-03-06 19:07

Earle, Welcome to the Lounge.

Have you attempted a 3rd party PDF reader to ascertain your setup is at fault. I use PDF-XChange Viewer in place of Adobe Reader in most instances.

***JoeP517*** · 2012-03-06 22:09

What happens when you try to download a file? An error? Which one?

Joe

**meandering10521** · 2012-03-07 17:43

No error message, just a blank page. I have tried Nitro and PDF Xchange. Same thing happens. I uninstalled all the PDF programs and tried each one by itself. I made sure each .pdf extension was associated with the installed program. Nothing would open a PDF file, like my end of month Bank Statement.
Thanks all, Earle

**BruceR** · 2012-03-07 20:02

If you only get blank PDFs at a secure site like a bank using https://, then it's likely that you need to use Tools, Internet Options, Advanced tab, Security (sixth settings section), to uncheck Do not save encrypted pages to disk.

Bruce

**meandering10521** · 2012-03-08 10:37

Thanks all, the last help from Bruce solved my problem, also I did leave the PDF Xchange program installed.

Thank again for the help and information, Earle

**fuzzmanks** · 2012-03-13 00:21

Earle, that is a bug in Adobe Reader X that shows up in some windows 7 machines using IE9. The adobe patch is:
http://kb2.adobe.com/cps/928/cpsid_92870.html

Another work-around is to go into Adobe's preferences on the Internet tab and UNcheck "Open PDF in browser."

I thought I would post this in case other people are looking for a solution so thay can stick with Adobe. Personally I use Nitro Reader.

**RetiredGeek** · 2012-03-13 08:50

Fuzzmanks,

I see that this is your 2nd post, sorry I missed your 1st, allow me to welcome you to the lounge as a poster.

Thanks for your post. I'm sure many here will find it most useful. Looking forward to hearing more from you in the lounge.

**meandering10521** · 2012-03-18 15:53

Thank you, Fuzzmarks for for the patch link. BruceR's information did fix my problem. After Adobe Reader worked I uninstalled it, and installed PDF Xchange. It is working fine so i just left it and didn't Nitro or Foxit.

**OhNoBillS** · 2012-03-22 01:29

Here's another solution you might try, (and it may eliminate other IE-associated problems): switch to Firefox or Chrome!!!

**meandering10521** · 2012-03-22 16:53

Thanks OhNoBills, I have started using Chrome. In the post before this I found the Thanks Button, I think I will start using it.

**bobprimak** · 2012-03-26 14:33

Be careful with Chrome and PDF Files. Chrome has a built-in PDF process which displays the PDF File within the browser. Disabling this to use a third-party program (like Nitro or Foxit or PDF XChange) involves doing some digging and editing the Chrome configuration files. For IE or Firefox, this is not a problem, and the third-party PDF programs have plugins for those browsers.

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