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  1. #1
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    Auto-Archive Missing in Outlook

    In case you wanted to know I have read the other post in regards to this but wanted to start a new thread for the fear that no one was looking at it.

    HI. I have read most things about this issue and I have tried everything to bring back my archive feature. I have a windows 7 64 bit system and running MS office 2007 SP2 with the latest fixes. The exchange server is 2010. I have checked with two other users and they have there Archive option. One of the solutions is to uninstall KB2412171. I have looked everywhere and can't find it. I know its there since I tried to install the fix to that KB and it says it can't install since its already installed. So how do I uninstall it. Is it attached to the SP? If so how do you see what KB are in the service pack? I have even tried to do the registry edits and with no luck. Is there anything else that I can do other than uninstalling office and reinstalling it?

    Thanks
    Rob

  2. #2
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    SP2 contains fixes through Jan 2009. 2412171 - Outlook 2007 update Feb 2011 is an update to an original version which was released December 2010. So, it is not in SP2. See the KB article for directions on uninstalling it.

    Joe

  3. #3
    New Lounger
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    Joe,

    Thanks for the information but unfortunately I have looked that up. I'm looking at my installed updates and that file is not shown in the list. With that being said I fig I did not have it. When I attempted to run the updated KB2412171 it says this update is already installed? So why is it not showing up so I can uninstall it and re-install it? Thoughts?

    Thanks
    Rob

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    Strange though. That update doesn't show up in my Win 7 64-bit with Office 2007 SP3 either, although I'm fairly sure I must have installed it once, if not twice.

    I can't find any evidence that it was included in SP3, but wouldn't SP3 be worth a try in case it restores archiving functionality?

    Bruce

  5. #5
    New Lounger
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    If you that is strange get this. So then I ran the wusa /uninstall /kb:2412171 and now it says that update is not installed on this machine? But when I try to install the fixed KB2412171 it says its installed? Now what?

    I can try to install SP3 but I don't think that will work since what I looked up that's included has nothing to do with the archive feature.

  6. #6
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    Did you check for the original fix that KB2412171 replaced?

    Joe

  7. #7
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    Quote Originally Posted by JoeP517 View Post
    Did you check for the original fix that KB2412171 replaced?

    Joe
    I think KB2412171 (January 11, 2011) replaced KB2412171 (December 14, 2010):


    If your computer has automatically downloaded the Office Outlook 2007 update 2412171, you may experience one or all of the following issues in Outlook 2007:
    • The Auto Archive feature is no longer available
    Note Update 2412171 was revised and re-published to the public on January 11, 2011.

    To resolve this issue, click to download and install the current version of update 2412171 from the Microsoft Download Center.

    If you do not want to install the newer version of update 2412171, you can remove the previously installed update 2412171 as a workaround.

    http://support.microsoft.com/kb/2485531


    But if Rob can't either install the revision or uninstall the original, then he's potentially screwed.


    Bruce

  8. #8
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    From KB2412171:
    This update replaces the following previously released update:969907 Description of the update for Outlook 2007: June 9, 2009

    Depending on the detection mechanism in 2412171 if 969907 was installed then 2412171 may not be needed.

    Joe

  9. #9
    New Lounger
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    Bruce's comment was funny. That's what I kinda feel like. Anyway I checked for KB969907 and I indeed have that. So Joe if 2412171 is included in 969907 would it be better to uninstall it and re install it? I know MS products like things uninstalled and installed in a certain way. I'd rather do that then uninstalled Office and re-installing it all over again.

    Rob

  10. #10
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    I'd install Office 2007 SP3 before anything else.

    Joe

  11. The Following User Says Thank You to JoeP517 For This Useful Post:

    iRob (2012-03-12)

  12. #11
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    Ok. Let me try that and see what happens.

  13. #12
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    See now I feel like an idiot. I was so sure that SP3 would have no impact that I tried everything under the sun before I tried that. Its amazing that working IT that sometimes the simplest things that still elude you. Sorry for the posting of this and as you can tell SP3 did in fact brought back my archive option. Thanks for everyone's help in this.

    Rob

  14. #13
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    Glad you got it resolved. Thanks for posting back.

    Joe

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