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  1. #1
    New Lounger
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    Exclamation Windows 7 Genuine Advantage Error

    Bought this PC at Microcenter about 2 years ago. All was well until recently when I am getting the Not running genuine windows error. I had a problem with a keyboard recently and had to do a system restore from about 2 weeks back.
    I've pasted the mga diagnostic below. How can I fix it?
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Code: 0x8004FE21
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
    Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
    Windows Product ID: 00359-OEM-8992687-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {CBBC9EBB-ADCF-4049-8FB1-22366DB5095B}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.110622-1506
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    File Scan Data-->
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CBBC9EBB-ADCF-4049-8FB1-22366DB5095B}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2086857786-1397154865-1144760544</SID><SYSTEM><Manufacturer>Gateway</Manufacturer><Model>DX4831</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>P01-A0</Version><SMBIOSVersion major="2" minor="6"/><Date>20091117000000.000000+000</Date></BIOS><HWID>FB023407018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
    Spsys.log Content: 0x80070002
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x800700C1' to display the error text.
    Error: 0x800700C1
    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x0000000000000040
    Event Time Stamp: 3:10:2012 19:25
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui

    HWID Data-->
    HWID Hash Current: LAAAAAEAAQABAAEAAQABAAAAAQABAAEAonaCdSB1Qsh6CQBr+H OkwLzwXF0=
    OEM Activation 1.0 Data-->
    N/A
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
    ACPI Table Name OEMID Value OEMTableID Value
    APIC ACRSYS APIC1654
    FACP ACRSYS FACP1654
    HPET ACRSYS OEMHPET
    MCFG ACRSYS OEMMCFG
    SLIC ACRSYS ACRPRDCT
    OEMB ACRSYS OEMB1654
    GSCI ACRSYS GMCHSCI
    AWMI ACRSYS OEMB1654
    SSDT DpgPmm CpuPm


    Any ideas on how to fix it?

  2. #2
    Super Moderator CLiNT's Avatar
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    This MS site is supposed to run a validation and or repair that arror.
    If not, this should help remove it.

  3. #3
    Super Moderator jwitalka's Avatar
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    A similar post in Microsoft Answers suggest this Microsoft KB item:
    http://support.microsoft.com/kb/971033

    I
    f it doesn't work, I would suggest calling Microsoft before removing WGA.

    Jerry
    Last edited by jwitalka; 2012-03-12 at 13:28.

  4. #4
    New Lounger
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    http://www.microsoft.com/genuine/val...ontrol=install doesn't work. It just tells to pay for windows for validtation :(


    This shows as already installed :(

    http://support.microsoft.com/kb/971033


    I'm afraid to run the last fix as it appears to remove WGA and could be even worse - malware or a virus.

    Any other thoughts.

  5. #5
    Gold Lounger
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    Quote Originally Posted by lesliepear View Post
    -----------------------------------------

    Windows License Type: OEM SLP

    Any ideas on how to fix it?
    lesliepear,
    Hello... After looking at this OEM SLP I think a call to MS would correct the problem with the least amount of hassle, Just explain to them what happened... Regards Fred

    PS: and this SLP
    Last edited by Just Plain Fred; 2012-03-12 at 15:42.
    PlainFred

    None are so hopelessly enslaved as those who falsely believe they are free (J. W. Von Goethe)

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