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  1. #1
    New Lounger
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    Windows Live Mail 2011 Crashing

    I have up to date Windows Live Essential 2011. The Live Mail 2011 crashes when I close the WLM. Below is the problem signature. I have tries most every thing thet I reaserched on the suggestions received throug Google search. I appreciate any help available.


    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: wlmail.exe
    Application Version: 15.4.3555.308
    Application Timestamp: 4f59707e
    Fault Module Name: StackHash_5344
    Fault Module Version: 6.0.6002.18541
    Fault Module Timestamp: 4ec3e3d5
    Exception Code: c0000374
    Exception Offset: 000b06b7
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 4105
    Additional Information 1: 5344
    Additional Information 2: b5e996d0e8c70fdde7e0c7faff50482d
    Additional Information 3: 7525
    Additional Information 4: 83e4e82d582150e9fcdab65604cb5863

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  2. #2
    Gold Lounger Roderunner's Avatar
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    Click on Windows Live Essentials in 'Programs and features' & select repair. Reboot.
    George's PC Specs. / Laptop. Desktop.

  3. #3
    New Lounger
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    done it twice. I have also performes SFC /scannow without ay success. I performed cleanup - registry and file using ccleaner. I have also run full scan using Windows Security Essentials and Malwarebyte with no malware detucted. Let me say that the error message shows up when closing WLM 2011 and does not allow to close properly. Once or twice I had error message that Windows Live photo Album viewer has stopped working under the same problem signature. Starange! isn't it?

  4. #4
    Gold Lounger Roderunner's Avatar
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    Is access to your mail POP or IMAP
    George's PC Specs. / Laptop. Desktop.

  5. #5
    New Lounger
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    My email access is POP which is the shawmail account. I also have a hotmail account which is not tagged to WLM 2011. I hardly use hotmail account.

  6. #6
    Gold Lounger Roderunner's Avatar
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    I only use Gmail in WLM, once I sign-in with my Hotmail Account, it gets deleted. Check your Shawmail account settings on the servers & advanced tabs.
    George's PC Specs. / Laptop. Desktop.

  7. #7
    New Lounger
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    Have the screen of the two ie server and advance windows on a pdf dsocument generated from word 2007. I ahve attached it for your review.

    Thanks for all the help. I hope I find a solution to this problem.
    Attached Files Attached Files

  8. #8
    Gold Lounger Roderunner's Avatar
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    Compare your server's with mine, I think yours are wrong. Also tick the box 'My Server requires Authentication'
    Set your advanced tab like mine exactly.


    Untitled.png

    This will also help. Make an Image and post it.pdf
    George's PC Specs. / Laptop. Desktop.

  9. #9
    New Lounger
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    When I changed the settings like yours, particularly the advanced tab outgoing mail smtp 465, I lost the network connection all together until I invoked WLM off line and change it to default which is 25. I will contact my internet service provider to check on what other value is applicable.

  10. #10
    New Lounger
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    Help. I have just got Windows Live Mail running on Windows 7. Every time I get an email from one particular source, it crashes.

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