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  1. #1
    Silver Lounger Duchess843's Avatar
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    Print grayed out using Windows Live Mail 2011

    When I noticed that print wasn't working, I repaired Windows Live Essential. A message appeared at the end that said All WLE had been repaired successfully. I opened my mail and tried to print, no cigar, Print is still grayed out.

    How can this be fixed?

    Gloria
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  2. #2
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    Is the printer turned on and connected?

    Can you print from a different program?

    Have you tried re-booting?

    Joe

  3. #3
    Super Moderator CLiNT's Avatar
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    What exactly is grayed out?
    Do you need to add a printer?
    Untitled.jpg
    This is the screen I get when attempting to print an email.

  4. #4
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by JoeP517 View Post
    Is the printer turned on and connected?

    Can you print from a different program?

    Have you tried re-booting?

    Joe
    This isn't my first year using a printer, but to answer your question, yes, I have my printer connected and on.

    I can print using all my other browsers, Firefox and Goggle Chrome

    The problem occurred days ago and I shut down every night, problem still there.

    Please post other suggestions, they are appreciated.
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  5. #5
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by CLiNT View Post
    What exactly is grayed out?
    Do you need to add a printer?
    Untitled.jpg
    This is the screen I get when attempting to print an email.
    I think I've failed to supply needed information. I contacted Lexmark tech support and allowed him to connect remotely to my computer. He also could not fix the problem with printing using IE, he printed using Chrome and Firefox. From that he determined that the problem was NOT the printer, the problem lies squarly on IE 9. To test this, he asked to let him revert IE9 back to version 8, I agreed and when it was installed he printed every thing that could not be printed before.

    I didn't care for the older version, it looked so different to the newer version. I decided to give 9 anothe chance, so I reinstalled. I'm left with the options of going back to IE 8 or making another brower the default. If IE can't be fixed, I'll have to make a choice. I'll stick with what I have a little longer and continue to fix a fix.

    Thanks Clint for trying to assist me.
    <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48>

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    I'm sorry if I offended you Gloria. You did not say anything about what steps you may have already taken to resolve the issue. Often, even with people who are not beginners simple things are overlooked.

    How did this change from printing in Windows Live Mail to printing in IE9?

    Joe

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    See if one of the fixes here may cure it:

    Unable to print or view the print preview of a webpage in Internet Explorer

    Bruce

  8. #8
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by JoeP517 View Post
    I'm sorry if I offended you Gloria. You did not say anything about what steps you may have already taken to resolve the issue. Often, even with people who are not beginners simple things are overlooked.

    How did this change from printing in Windows Live Mail to printing in IE9?

    Joe
    Sorry Joe, but I don't understand your question. Please explain.
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  9. #9
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    In your original post #1 you said that printing was not available in Windows Live Mail 2011. In post #4 you talk about being able to print using Chrome and Firefox. In post #5 you talk about a Lexmark tech attempting to debug a problem with IE9.

    Is the problem with Windows Live Mail 2011 or IE9?

    Joe

  10. #10
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by BruceR View Post
    Thank you for the article which I'll try, if and when I re-install IE9. I have reverted back to IE8 and re-set my default browser to Google Chrome. I became so frustrated trying to fix the print problem. Perhaps after I rest up a bit, I'll try 9 again. I am saving all the suggestions submitted to this Lounge and all articles I found on the web. I will try them one-by one after a re-install is accomplished

    I have another,more important issue at the moment, System Restore will not let me create a restore point and therefore cannot revert to a previous date. But that's another issue I'm working on here under a different thread..
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  11. #11
    Silver Lounger Duchess843's Avatar
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    Quote Originally Posted by JoeP517 View Post
    In your original post #1 you said that printing was not available in Windows Live Mail 2011. In post #4 you talk about being able to print using Chrome and Firefox. In post #5 you talk about a Lexmark tech attempting to debug a problem with IE9.

    Is the problem with Windows Live Mail 2011 or IE9?

    Joe
    The problem is with both, one is tied to the other. If printing won't work using IE9, printing won't work with WLM. I don't understand how two different programs can be connected, but facts are facts. When I switched back to IE8, print started working with WLM.
    <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48>

  12. #12
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    [QUOTE][The problem is with both, one is tied to the other. If printing won't work using IE9, printing won't work with WLM. I don't understand how two different programs can be connected, but facts are facts. When I switched back to IE8, print started working with WLM. /QUOTE]

    IE and Outlook Express use common engines so I assume the same is true for WLM. For example, the security settings are common. Their problems intertwine. They should be viewed as a pair for installation and update purposes.

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  14. #13
    Silver Lounger Duchess843's Avatar
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    [QUOTE=bbrener;848960]
    [The problem is with both, one is tied to the other. If printing won't work using IE9, printing won't work with WLM. I don't understand how two different programs can be connected, but facts are facts. When I switched back to IE8, print started working with WLM. /QUOTE]

    IE and Outlook Express use common engines so I assume the same is true for WLM. For example, the security settings are common. Their problems intertwine. They should be viewed as a pair for installation and update purposes.
    I suspected that was the case, now it's confirmed.

    Thanks for confirming my suspicions.
    <img src=/S/coffeetime.gif border=0 alt=coffeetime width=32 height=48>

  15. #14
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    No emails print in Live Mail? UNINSTALL EXPLORER 9!

    I've been harassed by this problem for a couple of weeks. Eventually traced it to Explorer 9....I use Firefox anyway, so uninstalled IE9 and the mails now print again.

  16. #15
    Super Moderator jwitalka's Avatar
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    One person fixed it here by uninstalling and reinstalling the printer driver:
    http://answers.microsoft.com/en-us/i...e965315?page=2

    "I solved this problem!!! You have to go under the start menu, click on Devices and Printers, right click your printer and click remove device. Than unplug your printer, wait for 10 seconds and plug it again. Your problem will be solved"

    No guarantees but it's worth a shot.

    Jerry

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